Maison Sia - Manager - Client Relationship

We are seeking a driven and customer-focused CRM to join our team. In this role, you will engage with High-Net-Worth (HNI) and Ultra-High-Net-Worth (UHNI) clients, delivering personalized service and building lasting relationships. If you are target-oriented, ready to earn, and thrive in a luxury retail environment, this could be the perfect opportunity for you.

Key Responsibilities :

• Own and optimize the CRM database to identify, nurture, and convert leads into sales
• Design and execute targeted campaigns (email, WhatsApp, SMS) that directly drive repeat sales and client retention
• Collaborate closely with the sales team to develop clienteling strategies and upselling opportunities
• Use data analytics and customer segmentation to proactively generate sales opportunities
• Provide detailed sales performance reports and dashboards using Advanced Excel
• Support sales targets by tracking client interactions and ensuring timely follow-ups
• Partner with marketing and retail teams to align CRM initiatives with sales 2-4 years of sales-driven CRM role, preferably in luxury retail or high-end home dcor.
• Deep understanding of customer lifecycle management, segmentation, and sales funnels
• Results-oriented mindset with excellent communication and coordination skills
• Passion for luxury retail and delivering an exceptional client experience
• Masters / Bachelors in sales and marketing

ref : iimjobs.com)