Service Delivery Director

Role Purpose and Scope :

The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account

• Work experience in an established Service organization with minimum 20 years of experience working within the Hitech / technology industry.
• 18-23 years of leadership role managing multiple delivery teams globally
• Ability to work with multiple delivery teams spread geographically supporting regional markets
• Graduation, MBA in Operations
• Preferred with Order Management, Deal Desk Support experience with any leading HiTech client.
• Demonstrated opportunity & pipeline forecasting methodology experience
• Proven experience of Digital Transformation implementation and working in complex IT environments
• Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level
• Experience in detecting revenue recognition issues
• Experience in solution design, responding to RFP / RFI's
• Proven experience working in a high-volume contract administration department
• Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology
• Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments
• Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role
• Excellent analytical skills and expert proficiency in MS Office, Workspace
• Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic
• global environment
• Black / Green Belt certification would be an added advantage

Skills Required

Root Cause Analysis, Solution Design, Agile Methodology, Erp, Rpa, opportunity identification , Contract Administration, Process Re-engineering, Crm