Associate CASR

Description

About Clean Harbors

Clean Harbors Inc. () is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim who today remains the companys Chairman and CEO.

Everywhere industry meets environment Clean Harbors is on-site providing premier environmental energy and industrial services. Clean Harbors employs a dedicated workforce of 18000 employees and has over 450 service locations across the U.S. Canada and Mexico. Beyond addressing the environmental needs of its more than 300000 customers the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico the anthrax attacks in New York the 2015 avian flu outbreak that devastated the poultry industry Hurricanes Katrina Rita and Sandy and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance HR Procurement IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Responsibilities

Job Title : CASR (Corporate Account Support Representative)

Work Location : Pune

Previous experience : 2 years

Work Timings : Rotational Shifts (Can change based on business need must work from office with global working windows.)

Roles And Responsibilities

Work closely with the Corporate Account Managers(CAMs) by understanding their contract deliverables

Act as a liaison for the CAMs operations (internal departments) local sales and the customer for smooth functioning

Building strong relationship with the CAMs and onshore support staff to ensure smooth functioning

Attend the daily / weekly / monthly calls with CAMs support staff and internal stakeholders

Engage with the supply chains as and when required to do so for service delivery

Coordinate for customer account set up with the concerned members to ensure activation in time

Day to day maintenance of customer accounts

Ensure any requests pertaining to the accounts are dealt within the timeframe set

Provide the necessary reports to the customer and CAMs

Carry out and assist in amendments on the customer accounts pertaining to profile service and purchase orders billing and invoicing etc

Providing solutions to customer opportunities and escalations

Qualifications

Skills Required :

2 years of Operations excellence (preferably in Sales or Customer Success Customer Care field)

Any Degree / Diploma holder

Must have worked with international clients

Understanding of operations with good track record of operational delivery

Should possess excellent communication skills & problem-solving ability

Should be a team player and have the right professional attitude

Attention to detail and able to maintain data confidentiality

Basic knowledge of MS suites like Word Excel and PowerPoint etc.

Required Experience :

IC

Key Skills

CCTV,Airport Security,Analysis,Higher Education,Jewellery,Jboss

Employment Type : Full-Time

Experience : years

Vacancy : 1