We are currently supporting one of our esteemed clients-a reputed hospital chain with a Pan India presence-in identifying a seasoned professional for the role of Chief Operating Officer (COO).
Job Description :
The Chief Operating Officer (COO) will oversee the overall day-to-day operations of the 100-bedded hospital, ensuring delivery of high-quality patient care while maintaining financial sustainability and operational efficiency. The COO will be responsible for driving strategic initiatives, optimizing processes, and aligning administrative functions with clinical excellence.
Key Leadership :
- Oversee end-to-end hospital operations across all departments - medical, nursing, paramedical, administrative, and support services.
- Ensure 24 / 7 seamless functioning of critical areas such as Emergency, ICU, OT, and In-patient departments.
- Maintain hospital infrastructure, biomedical equipment, and service contracts.
Strategic & Business Planning :
Develop and implement operational strategies to support the hospital's mission and growth plans.Monitor performance metrics (clinical outcomes, patient satisfaction, cost efficiencies, etc.) and report to the board.Collaborate with the CEO / MD on business development, budgeting, and strategic partnerships.Quality & Compliance :
Ensure adherence to NABH / NABL standards and oversee periodic audits.Implement SOPs, infection control protocols, and patient safety standards.Maintain statutory and regulatory compliance (PCPNDT, Biomedical Waste, AERB, Fire Safety,Financial Oversight :
Monitor departmental budgets, cost centers, and P&L performance.Optimize resource utilization and cost controls without compromising patient care.Negotiate with vendors and oversee procurement in coordination with finance and materials management.HR & People Management :
Lead and mentor departmental heads and functional teams to drive performance and accountability.Oversee manpower planning, hiring, training, and staff engagement initiatives.Ensure effective grievance redressal and promote a positive workplace culture.Patient Experience & Engagement :
Drive patient satisfaction through service excellence, grievance handling, and process streamlining.Analyze feedback, complaints, and incident reports to take corrective action.Technology & Innovation :
Oversee implementation of HIS / EMR systems, and digital healthcare initiatives.Promote the use of analytics for performance tracking and decision-making.Key Skills & Competencies :
Strong leadership and organizational skillsProven experience in hospital P&L managementSound understanding of healthcare regulations and standardsExcellent communication and stakeholder managementData-driven decision-making and analytical mindsetAbility to manage multi-disciplinary teams under pressureref : iimjobs.com)