Customer Care Support

Role - Customer Care Support

Qualification : B.Sc (Agri) / ABM (Agriculture Business Management)

Experience : 1-2 years

Preferred Industry : Agro Chemical / Agriculture Input Industry

Job Location : Ahmedabad, Gujarat

Key Responsibilities :

• Attend incoming calls and manage customer queries from farmers, dealers, and distributors.
• Provide timely solutions and technical support related to products, crops, pest management, and field issues.
• Prepare, review, and manage marketing and technical content as required.
• Assist the Marketing Manager by creating relevant content for social media platforms.
• Manage and update technical content on the company website.
• Maintain customer data and prepare reports using MS Excel (including VLOOKUP, Pivot Tables, etc.).
• Coordinate with internal teams (Sales, Marketing, Technical) to ensure smooth communication and customer satisfaction.
• Understand crop patterns, agronomy practices, and regional crop-related needs to guide customers effectively.

Skills & Competencies :