Senior Customer Care Executive

Job Title : Senior Customer Care Executive D2C Website

Location : Gurgaon / Hybrid

Type : Full-Time

About Us :

Garden Silk Mills Pvt Ltd is an established manufacturer of POY FDY DTY polyester chips

speciality yarns polyester fabrics and sarees. Renowned for its exquisite sarees Garden Vareli

combines tradition with innovation to create timeless fashion. With a rapidly growing D2C e-

commerce presence we are dedicated to delivering exceptional products and outstanding

customer experience. We seek a motivated and empathetic Customer Care Executive to join our

E-commerce team and help nurture lasting relationships with our customers.

Job Summary :

As a Customer Care Executive you will be the frontline ambassador for our D2C website

responsible for managing customer inquiries resolving issues efficiently and ensuring a

seamless shopping experience. You will work closely with sales logistics and product teams to

uphold our commitment to superior customer service and contribute to the continued success and

growth of our brand.

Key Responsibilities :

Respond promptly and professionally to customer inquiries via phone email WhatsApp

chat and social media channels.

Provide accurate information about products orders shipping returns and company

policies.

Resolve customer complaints and issues with empathy and a solution-oriented approach.

Maintain detailed and organized records of customer interactions and follow up as

needed.

Collect and report customer feedback and common issues to help improve products

services and overall customer experience.

Addressing customer questions and providing information on promotions.

Qualifications & Skills :

Bachelors degree or equivalent experience.

Proven experience (3 years) in customer service preferably in fashion retail or e-

commerce.

Strong verbal and written communication skills in English and Hindi

Excellent interpersonal skills with a customer-first mindset.

Ability to multitask and handle high volumes of customer interactions gracefully.

Proficiency in Microsoft Office (Excel Word).

Detail-oriented with strong organizational abilities.

Positive attitude and willingness to learn and adapt in a fast-paced environment.

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1