Customer Support EngineerConfidential • Pune
Customer Support Engineer
Confidential • Pune
27 days ago
Job description3–5 years of experience in technical support or a related technical role within a software organization. Strong understanding of complex environments such as clusters, distributed vaults, hybrid infrastructures, and virtual desktop environments (VDIs). Proficiency in Microsoft Windows operating systems and server platforms (Windows Server 2008, 2012, 2016). Excellent troubleshooting and root-cause analysis skills. Strong communication and interpersonal abilities to deliver clear, effective customer support. Exceptional time management, organizational, and decision-making skills. Highly self-motivated, proactive, and capable of working independently or within a global collaborative team. Demonstrated commitment to continuous learning and professional development.
Key Responsibilities :
- Provide exceptional technical support to enterprise customers through web portals, live sessions, and phone interactions.
- Diagnose and resolve complex technical issues using deep analytical and problem-solving skills.
- Document customer interactions and technical resolutions thoroughly to enhance internal and external knowledge bases.
- Collaborate with cross-functional teams globally to deliver timely and effective customer solutions.
- Participate in a quarterly on-call rotation to provide 24 / 7 support, ensuring customer issues are addressed promptly.
- Continuously update technical knowledge to keep pace with evolving technologies and company products.
- Maintain a customer-first mindset, ensuring all interactions promote trust and satisfaction.
Qualifications :
Skills Required
Ms Office, Technical Support, Troubleshooting, Windows Server, Vdi, Linux
Create a job alert for this search
Customer Support Engineer • Pune
Related jobs
ING Calypso Support Engineer
Confidential • Pune
Production Support & Maintenance.Run the Bank (RTB) and Change the Bank (CTB).Monitor system performance and ensure high availability.
Business Interaction & Query Resolution.Continuous Improvement ...Show more
Last updated: 30+ days ago • Promoted
Customer Support Engineer (Pune based)
Confidential • Pune, India
CyberArk (NASDAQ : CYBR), is the global leader in Identity Security.Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or m...Show more
Last updated: 27 days ago • Promoted
Support Engineer
Persistent Systems • Pune, Maharashtra, India
We are looking for Support engineer for wireless and Cisco Experience.Location : Pune / Mumbai / Bangalore / Noida.Job Type : Full Time Employment.
Expert knowledge in Wireless - RF design & wireless n...Show more
Last updated: 23 days ago • Promoted
Platform Support Engineer - Technical Support
Peoplefy • Pune
Job Summary : We are seeking a skilled Support Engineer with 4-10 years of experience, specializing in the Apigee Hybrid platform.
This role involves applying SRE principles to ...Show more
Last updated: 9 days ago • Promoted
Senior Customer Support Engineer
Confidential • Chennai, Pune
Take end-to-end ownership of customer cases, including initial troubleshooting, root cause identification, escalation management, and resolution.
Provide troubleshooting support to customers and par...Show more
Last updated: 17 days ago • Promoted
Technical Support Engineer
Atlassian • Pune, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 21 days ago • Promoted
Technical Support Engineer
Cyvica Technologies • Pune, IN
Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection.
We specialize in Azure, Micros...Show more
Last updated: 1 day ago • Promoted
METRO AG - Support SLS Engineer
METRO Business Solution Center • Pune
Description : Metro Global Solution Center (MGSC) is internal solution partner for METRO, a 31 Billion international wholesaler with operations in more than 3...Show more
Last updated: 30+ days ago • Promoted
Customer Engineer
Confidential • Chennai, Bengaluru / Bangalore, Pune
You can expect a salary in the range of $ 4000 to $ 4300 on the lower end for less experienced and more for well directly experienced professionals.
Perform customer installation, maintenance, and s...Show more
Last updated: 27 days ago • Promoted
Support Engineer
Confidential • Pune
KSB Pumps Limited is looking for a.Diploma in Mechanical Engineering.PC skills, and a willingness to learn in a dynamic environment.
Help prepare product configuration related data.Interact with int...Show more
Last updated: 30+ days ago • Promoted
Technical Sales Support Engineer
Confidential • Pune, India
We are hiring Technical Sales Support Engineer.Provide technical expertise and support to the sales team during the sales process.
Understand customer needs and requirements, and propose appropriate...Show more
Last updated: 21 days ago • Promoted
Senior Manager, Customer Support Engineering
Stealth Startup • Pune, Maharashtra, India
Senior Manager / Head of Customer Support – Enterprise SaaS.We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company.You’ll drive strategy, le...Show more
Last updated: 30+ days ago • Promoted
Customer Support Engineer (Pune based)
CyberArk • Pune, Maharashtra, India
As a CyberArk Customer Support Engineer you will be the front line for technical support assisting enterprise customers and partners globally.
Joining a market-leading innovator in IT security you w...Show more
Last updated: 30+ days ago • Promoted
Enterprise Engineer
Estarta Solutions • Pune, IN
The Enterprise Engineer will be a key contributor within Customer Delivery Engineering, providing support for large-scale solutions and resolving complex technical issues through deep technical exp...Show more
Last updated: 24 days ago • Promoted
Spotnana - Applications Support Engineer
Spotnana • Pune
Description : Lets build whats next, together.Were on a mission to modernize the infrastructure of the $1.Our Travel-as-a-Service platform is designed to make...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer 1
Confidential • Pune, India
Do you enjoy solving complex technical challenges and helping customers find solutions that make their day better If you're someone who thrives on tackling new problems, learning continuously, and ...Show more
Last updated: 20 hours ago • Promoted • New!
Lead Support Engineer
Confidential • Pune
Key Responsibilities and Strategic Duties.Account Strategy Critical Escalation Management.Lead the strategic technical relationship for a select group of ibi's highest-tier and most complex Gold ac...Show more
Last updated: 17 days ago • Promoted
SUPPORT ENGINEER
Confidential • Pune, India
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.
Together we bring the diversity of our people's skills and backgr...Show more
Last updated: 6 days ago • Promoted