Senior Technical Lead - ServiceNow

About the Opportunity :

We are seeking an accomplished Senior Technical Lead ServiceNow to lead enterprise-scale ServiceNow implementations, oversee complex integrations, and drive platform innovation across modules such as ITSM, ITAM, CSM, ITOM, IRM, and CMDB.

This is a senior leadership position responsible for providing technical direction, architectural guidance, and hands-on expertise in developing scalable ServiceNow solutions.

The ideal candidate will have a proven record of leading cross-functional teams, managing delivery lifecycle processes, and ensuring alignment between technology solutions and business objectives.

You will serve as the technical authority on all ServiceNow-related initiatives, guiding development standards, governance practices, and best-in-class automation strategies.

Key Responsibilities :

• Lead the design, architecture, and delivery of complex ServiceNow solutions across multiple business functions and modules.
• Oversee development activities, ensuring adherence to platform standards, code quality, and best practices.
• Provide technical leadership and mentorship to developers, architects, and platform administrators.
• Collaborate with stakeholders, architects, and project managers to define technical requirements, scope, and implementation plans.
• Manage and enhance ServiceNow modules including ITSM, ITAM, ITOM, IRM, CSM, and CMDB for process optimization and automation.
• Design and maintain a robust CMDB framework, ensuring accurate CI relationships and reliable service mapping.
• Implement integrations with third-party systems using REST, SOAP APIs, and MID Servers.
• Lead ServiceNow platform upgrades, migrations, and performance optimization efforts.
• Ensure compliance with ITIL, security, and governance standards throughout the delivery lifecycle.
• Drive technical reviews, troubleshooting, and performance diagnostics for complex ServiceNow implementations.
• Collaborate with business units to define ServiceNow roadmap, identify enhancement opportunities, and ensure alignment with strategic initiatives.
• Promote automation, reuse, and modular design principles for efficient and scalable solutions.

Mandatory Skills and Qualifications :

(ref : hirist.tech)