Lead Collections Strategy - Consumer Lending & Merchant Lending

About PhonePe Group :

PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99 PERCENT of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Responsibilities :

• Responsible to design strategy, plan and drive performance delivery for collections unit - covering consumer and Merchant Lending.
• Create processes, reviews and monitoring policies to identify early warning signals on credit quality and defaults.
• Constantly keep track of market trends including competitor, regulations; modify collections and fraud monitoring processes based on prevalent trends.
• Identify, develop and continuously improve collections process to ensure overall efficiency in terms of customer contact and recovery techniques.
• Develop an in-depth understanding of our partners' business goals to identify win-win opportunities for our partnerships.
• Building and getting the necessary infrastructure for collections and bring in digitization in money collection.
• Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines.
• Managing expense and lead systemic (technology) enhancements. Managing and driving units productivity and performance through balance scorecards / performance enhancer programs.
• To design Customer Segmentation and Treatment Analysis, designing Champion and Challenger programs.
• Analyzing trends and providing feed to Risk & Policy Unit for product development. Liaising with stakeholders for feedback and units progress & performance updates.
• Create loss forecasting and delinquency projections of the portfolio, planning capacity and infrastructure.
• Handling automation projects, expense planning and management. Formulating collection policy and processes.
• Leading and managing Collections Analytics, Process Management, Collections System management, Digital COE teams.
• Recruiting, coaching, and mentoring the team; identifying team goals.
• Responsible for effective P&L management and tracking - managed overall Risk units cost through implementation of effective robust cost management tools.
• Effective and robust Vendor Management processes and policy. Managed and driven units productivity and performance through balance scorecards.
• Adoption of technology, machine learning and analytical models in collections. Enhancing the core collections systems with new technological advancements.

Functional Competencies :

Candidate Profile :

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .

Life at PhonePe

PhonePe in the news

Locations - Bangalore