Application Support Engineer

Cradlepoint is seeking a customer-focused Application Support Engineer with a strong background in solution delivery, support, and operations. In this role, you will be involved in all phases of the application lifecycle, including patching, upgrades, troubleshooting, and maintenance. You will be a key player in ensuring the continued operability and performance of our software solutions, contributing directly to meeting our customers' SLAs and KPIs.

What You Will Do : Key Responsibilities

• Be responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a higher level of support.
• Provide support for Change Introduction impact analysis , ensuring smooth transitions.
• Able to investigate, debug, and reproduce issues , provide effective fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Contribute to meeting the SLAs and KPIs as applicable for our customers, ensuring high service quality.
• Handle calls / bridges for ongoing issues and provide timely updates to all stakeholders on progress, analysis, and resolution.
• Be part of our shift roster to cover operational needs and ensure 24 / 7 support availability.

What You Will Bring : Required Qualifications

Meritorious Skills (Nice-to-Have)

Skills Required

Software Engineering, Scripting Languages, containerization , Service Operations, Coordination