Manager - Operations

Job Description Summary

Role will be based out to Gurugram to support North Operations and SCM Operations Lead ,based out of HO on SCM functional matters

Job Description

Job Title : Operations Manager

Location : Gurgaon India

Experience : 7-10 years

Industry : Supply Chain, Medical Devices

Job Summary

We are seeking an experienced Operations Manager with a strong background in supply chain management, particularly in the medical device industry. The ideal candidate will have extensive experience in managing large 3PL warehousing spaces, multimodal transportation (Ocean / Air / Road), and a deep understanding of customs and EXIM procedures. This role requires a strategic thinker with excellent project management skills and the ability to lead a diverse team.

Key Responsibilities

• Logistics Operations Excellence : Ensure on-time execution, minimize losses, damage, scrap, and manage track & trace, freight payment, DC quality, and customer-related metrics. Should have handled or fulfilled SCM budget / cost objectives with proven track record for delivering cost savings.
• Collaboration : Work with supply chain teams locally and internationally to enhance delivery performance, quality, and cost efficiency . Experience in cross functional / business projects beyond supply chain is an added advantage.
• Process Standardization : Act as the country process expert to drive standardization and identify areas for improvement within the supply chain function. Develop operational SOPs with a focus on customer experience improvement and speed to market .
• Project Management : Lead initiatives and projects within the supply chain domain, collaborating with various stakeholders. Should be well versed in Kaizen initiatives. A certification in Project Management, Kaizen would be preferred.
• Inventory Management : Ensure material supply meets customer requirements and maintain inventory levels to ensure inventory accuracy.
• Customer Success : Resolve escalated customer queries and complaints, ensuring high levels of customer satisfaction and win as One BD. Manage internal and external customers. Display behaviors around Customer wins and problem =-solving approach.
• Vendor Management & Procurement Negotiations & Contract Management : Manage freight forwarders, customs house agents, logistics service providers, and conduct regular business reviews. A prior experience in procurement negiotions would be an added benefit.
• Compliance : Ensure adherence to trade compliance and other regulatory requirements.

Required Skills And Experience

Qualifications

Required Skills

Optional Skills

Primary Work Location

IND Gurgaon - Signature Towers B

Additional Locations

Work Shift

Skills Required

Analytical Skills, Power Bi, AI ML, Transportation, Project Management, Pmp, Exim, Customs, Process Excellence, Supply Chain Management