Operations Manager

About team

As a Talent Delivery Manager tasked with ensuring top-tier talent delivery for our client programs, you hold a pivotal role within our organization. Your responsibilities encompass orchestrating seamless talent acquisition processes, strategizing to meet client needs, and fostering a culture of excellence within our global team. Collaborating closely with your colleagues, you contribute to shaping the next level of service for our clients worldwide.

This collaborative environment fosters continuous learning and professional growth, nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities. Together, we strive towards impactful goals such as enhancing skill development, fostering a culture of learning, and driving organizational success through effective talent delivery strategies. Our efforts transcend boundaries, contributing to advancements in various sectors, including healthcare, transportation, technology, and beyond, ultimately making a positive impact on society as a whole.

Purpose of this job

The Talent Delivery Manager role is an essential business role at Randstad Enterprise. There is an increased client need for Talent Delivery Managers to deliver strategic value across our clients. By bringing data insights and market knowledge we craft futureproof delivery strategies. Talent Delivery Managers enable creative solutions, drive innovation and become the strategic partner for our clients in this dynamic RPO / BPO market. Our Delivery Managers are the future leaders of our talent market so we enable all of them to develop, think about their next steps, career path and development goals, implementation and execution of recruitment and development programs and policies.

Roles and responsibilities

• Bringing internal insights and external market insights together to craft the processes and strategies for seamless delivery to the clients.
• Optimizing a wide variety of processes, procedures and precedents to interpret data and to align with the priorities of the delivery and operation’s strategy.
• Driving innovation by proactively identifying and coming up with innovative ideas.

Client / Customer management

Team leadership & mentoring

Act as a liaison between the client and the BPO team, addressing any client concerns or issues.

Identify opportunities for process improvement and efficiency gains within the team.

Analyze data and generate reports to track performance and provide insights for decision-making.

Administration

Competencies

Analytical skills

You know how to use data and to make decisions based on your insights. Aware of the various ways in which data can be used to solve problems. You analyze data to identify challenges and trends and solve complex problems. Curious and always searching for creative solutions. You know how to improve and optimize processes and quickly deliver solutions.

Client focus

You communicate openly with your colleagues and clients. Build strategic partnerships with internal and external stakeholders, which shape the environment for the success of Randstad. You use your comprehensive knowledge and skills to manage client accounts in a way that provides benefits both for the organization and our clients. You are able to present complex information with clarity to the client.

Market Knowledge

You understand industry trends, our products and services. You are constantly looking for being up to date with the latest market trends. Have the ability to comprehend data and information in order to collect market insights, create new opportunities and potential profitable and efficient changes.

Innovation and creativity

You have the ability to turn a new concept into a success for a client, inventing / proposing new ideas & concepts and creatively turning new ideas into reality.

Strategic thinking

You focus on finding and developing new unique opportunities to create value by enabling dialogue with various stakeholders. With your helicopter view you have a clear view on challenges. You know how to address opportunities and propose creative ideas.

Impact through Influence

You naturally engage with others, getting buy-in to deliver results. Connect internally as well as externally to drive value among colleagues and stakeholders. With your advanced mentoring skills, curiosity and interpersonal skills, you.

Job requirements

experience required :

Knowledge