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Revenue Operations Manager
Charter GlobalChennai, IN1 day ago
Job descriptionOwn the strategy, configuration, and day-to-day management of CRM platforms (Salesforce or Microsoft Dynamics) and marketing automation tools (e.g., HubSpot). Lead automation initiatives including lead routing, segmentation, and campaign tracking. Maintain high standards of data hygiene, integrity, and enrichment across all platforms. Design, build, and maintain dashboards and reports using Power BI, Tableau, or DOMO to track KPIs, campaign metrics, and revenue performance. Deliver actionable insights to executive leadership around sales performance, funnel conversion, and marketing ROI. Develop predictive models to enhance revenue forecasting, lead scoring, and campaign targeting. Conduct regular discovery sessions with stakeholders to understand business needs and align system workflows accordingly. Partner with Sales, Marketing, and Executive leadership to implement operational best practices. Create and maintain SOPs, process documentation, and team training materials. Track and evaluate campaign performance across all channels including digital, email, content, and events. Oversee QA processes to ensure accurate data flow and campaign attribution. Support demand generation and customer retention through data-driven insights and analysis. Master’s degree in marketing, Business, Analytics, or a related field. 5+ years of experience in Sales or Marketing Operations, with hands-on CRM and marketing automation platform experience. 2+ years of experience in business intelligence reporting and data analysis. Proven experience with Salesforce or Microsoft Dynamics; familiarity with tools like HubSpot, SalesLoft, Google Analytics, and AdWords. Strong analytical skills with the ability to synthesize large datasets into clear, actionable insights. Exceptional organizational, project management, and cross-functional collaboration skills. Comfortable working in a fast-paced, results-oriented environment. Advanced proficiency in Excel, SQL, or SAS. Experience with data visualization tools (Power BI, Tableau, DOMO). Familiarity with CMS platforms such as Drupal or WordPress; basic HTML knowledge is a plus. Background in IT services or B2B SaaS environments preferred.
Job Title : Revenue Operations Manager
Location : Hyderabad Preferred / Remote
Shift : EST
Reports To : Chief Strategy Officer
Department : Sales & Marketing Operations
Job Summary
We are seeking a highly analytical and strategic Revenue Operations Manager to drive operational excellence across our Sales, Marketing, and Customer Success functions. This role is responsible for overseeing the end-to-end revenue operations process, including CRM and marketing automation management, business intelligence reporting, cross-functional alignment, and data-driven decision-making to accelerate growth.
The ideal candidate is self-motivated, detail-oriented, and metrics-driven, with strong technical expertise and a passion for building scalable processes and insightful reporting.
Key Responsibilities
Revenue Strategy & Execution
- Develop and implement scalable revenue operations strategies that align Sales, Marketing, and Customer Success.
- Monitor and optimize the full revenue pipeline, ensuring accurate forecasting and pipeline visibility.
- Collaborate across departments to streamline workflows and improve go-to-market (GTM) effectiveness.
CRM & Marketing Automation Management
Analytics & Reporting
Cross-Functional Collaboration & Enablement
Campaign Execution & Optimization
Qualifications
Preferred Skills
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Operation Manager • Chennai, IN
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