Sr ServiceNow Developer ITSM & CSM and Custom Development

Sr ServiceNow Developer ITSM & CSM and Custom Development1

You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience.

Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM and CSM Module Implementation including establishing key milestones, and finalizing budget / scope and high-level architecture

Supporting the iterative configuration of the ServiceNow application, engage stakeholders to conduct reviews through joint design sessions

Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the Application build into production

Forging strong relationships with both the clients and project teams that will contribute to your growth and development

Basic Qualifications

• 6+ years of experience in ServiceNow implementations and optimizations
• 5+ years of experience in the delivery and implementation of ServiceNow ITSM core module
• 3+ years of experience in ITSM and CSM Pro.
• Experience in Now Assist and Virtual Agent configurations.
• Experience developing implementation plans in ServiceNow
• Knowledge of HR functions, processes, and best practices will be preferred

Preferred Qualifications

Experience in Project Management

Experience with a full ITSM, and CSM suite implementation

Job Requirements

Skills Required

Servicenow, Itsm, Workflows, Css, Soap, Html, Javascript, Client Scripts, Xml, Business Rules, Rest Apis, Ui Policies, Glide, Forms, Csm