Advanced Pre Sales Engineer

Partners with sales colleagues in the development and closing of sales opportunities. Serves as technical subject matter expert and consults the sales team and client on DN Terminal Software product offerings. Assists in the sales cycle from discovery to close. Designs customer solutions that achieve business and financial goals as well as meet or exceed client business and functional requirements. Documents detailed client requirements and initiates any required scoping efforts or planning with internal partners to ensure successful solution delivery. Evaluates product performance, market needs and client satisfaction, providing feedback to product management teams to ensure continuous improvement and enhancement of the company's Terminal Software portfolio. Conducts live and remote demonstrations and makes presentations to prospective customers clearly articulating the value proposition.

• Responsible for providing Subject Matter Expertise to all customer accounts in Asia Pacific, Middle East and Africa (APMEA)
• Provide SME support to other area (Europe) on an as-needed basis
• Maintains a vast knowledge of the industry and competitors in the software landscape.
• Acts as a valuable resource to customers and the Sales team in your area of responsibility.
• Provide industry and domain expertise to clients
• Works with peers and customers to perform implementation reviews and ensure the prompt and proper resolution of technical or procedural challenges.
• Advises customers on Software product integration and transition, integration with other DN and competitor products.
• Assist in sales enablement training, as well as roadshow and customer workshops in the Customer Experience Centers (or virtually)
• Owns and responds to functional and technical elements of complex RFIs / RFPs in collaboration with Sales executives
• Input and review the future product requirements and needs (voice of the customers)
• Execute product strategy and portfolio roadmap development towards sales and customers (internally and externally)
• Enables the go-to-market and customer facing portion of new product introduction (product pilot to release process)
• Engages with all levels inside customers' organization to understand objectives, business priorities and how DN's Terminal Software solutions can help facilitate their success.
• Engages in the sales process in strategic discussions on roadmap, solutions and thought-leadership / strategy with prospects. (CTO level, Tech. or Business)
• Handles issues escalated from Sales colleagues or customers, resolving on own or seeking advice / support from other teams and ensure follow up to resolution
• Supports Sales by providing solution design, implementation and support for current and new customers.

Required Qualifications

Why should you join Diebold Nixdorf?

Brightest minds technology and innovation business transformation. The people of Diebold Nixdorf are 23,000 teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies : Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates, several legal entities might be applicable for a job offer. A list of our operating entities can be found here .

Locations : Mumbai, Maharashtra, India