Customer Success Executive

JD -Customer Success Executive

Company : LCX

Department : Customer Success

Employment Type : Full-time

About LCX :

LCX.com is a secure and compliant platform for buying, selling, transferring, and storing digital

currency. The LCX Exchange is a regulated trading venue offering a range of digital currencies.

LCX is a Fintech company that focuses on tokenization of assets, utility and security token

offerings, and advanced trading tools. In 2020 LCX has gained regulatory approval of 8

blockchain-related registrations by the Financial Market Authority. LCX was founded in 2018

with headquarters in Vaduz (Liechtenstein) and branches in Crypto-Valley Zug (Switzerland) and

New Delhi (India).

Role Overview

We are looking for an experienced Customer Success Executive to own relationships with our

retail VIP, professional trader, and small-to-mid institutional clients. This is a strategic, high

impact role that combines deep crypto expertise, exceptional relationship building skills, and

advanced CRM proficiency to drive adoption, retention, expansion and advocacy.

Responsibilities :

• Provide timely, accurate and professional responses to customer inquiries via live chat

and emails.

withdrawal processes, and trading features.

appropriate department when necessary.

prevent churn.

composure, especially during periods of high ticket volume and market volatility.

platform features to ensure every customer receives accurate, current, and reliable

information.

self-service resources.

experience.

Requirements

Must-have :

support.

Nice-to-have :