This job offer is not available in your country.
Head - Service - Automotive Retail After-Sales Service
Flamingo BPO Tech Solutions LtdSurat, India8 days ago
Job descriptionFully own the state-wide service P&L, ensuring profitability through revenue growth, labor efficiency, and parts margin optimization. Define and monitor service KPIs - gross profit per job card, absorption ratio, technician productivity, parts-to-labor ratio, etc. Drive process-level improvements to reduce cost leakages and improve service throughput. Lead a diverse team of technical advisors, floor controllers, mechanics, electricians, painters, and support staff across all workshops. Build a performance-driven culture among blue-collar employees, ensuring discipline, skill development, and operational ownership. Manage shift planning, workload allocation, and on-ground team leadership with regular site visits and review routines. Oversee parts consumption, ordering, and stocking processes. Approve and optimize stocking levels, dead stock management, and ensure minimal vehicle downtime due to part non-availability. Work closely with the parts head to control cost and enhance availability of fast-moving components. Lead technical and process audits, including brand-mandated and internal compliance assessments. Ensure strict control over documentation, system entries, customer signatures, and quality check records. Use quantitative and qualitative indicators to monitor service performance : turnaround time (TAT), first-time fix rate, customer feedback scores, technician scoring, etc. Drive improvements in Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) across all service centers. Personally manage critical escalations, VIP complaints, and repeated repair concerns, ensuring closure with root-cause analysis. Bachelor's Degree / Diploma in Automobile Engineering or Mechanical Engineering is mandatory. Minimum 10 years of experience in automotive service operations, with at least 3 years in a leadership position (multi-location preferred). Prior exposure to high-load workshops with strong customer traffic and workforce management. Ability to lead and engage blue-collar technical staff, including technicians, fitters, and junior supervisors. Strong hands-on understanding of service KPIs, diagnostics, TAT, process documentation, and OEM compliance. Familiarity with workshop management systems (DMS), digital service tools, and audit reporting mechanisms. Must be results-oriented, process-driven, and capable of driving discipline and quality at scale. Proficiency in local languages (Gujarati or Hindi) is preferred for effective team communication, though not mandatory. Experience from high-load dealerships or multi-brand service centers in luxury or premium segments. Must demonstrate high-volume operational expertise. Regional Service Manager Group Service Manager Head of Aftersales - Multi-location Senior Workshop Manager - Automotive Technical Head - Service Network
Head of Service_Luxury Automotive Retail After-Sales Service
We are looking for :
Position : Head of Service - Gujarat
Location : Gujarat (Base Location : Ahmedabad or Surat; State-wide Oversight)
Industry : Luxury Automotive Retail - After-Sales Service
Reporting To : CEO - Gujarat Operations
Experience : Minimum 10 years in automotive service; minimum 3 years in a senior leadership role
Compensation : As per company std
Employment Type : Full-Time | State Leadership Role - Service Function
Role Summary :
The Head of Service - Gujarat will be responsible for leading the entire after-sales service function across all service centers and workshops in the state. This is a high-impact leadership role covering workshop operations, technical quality, manpower, customer satisfaction, and service profitability.
The ideal candidate should have a strong automotive technical background, proven experience in managing high-load workshops, and the ability to lead and motivate a large team, including blue-collar technical staff. A strong grasp of P&L ownership, parts and labor efficiency, and compliance audits is essential.
Key Responsibilities :
Service Strategy & Operations :
- Lead, manage, and expand the entire after-sales service network across Gujarat.
- Ensure standardization of processes across workshops and satellite service facilities.
- Drive execution of daily operations, including diagnostics, repairs, preventive maintenance, job card management, and timely vehicle delivery.
- Implement and maintain OEM-defined Standard Operating Procedures (SOPs) across all touchpoints.
P&L Responsibility & Cost Control :
Workshop Leadership & Manpower Engagement :
Parts & Inventory Governance :
Audits, Compliance & Performance Monitoring :
Customer Experience & Escalation Management :
Candidate Profile :
Preferred Background :
Ideal Previous Roles :
This role offers an opportunity to lead and scale one of the most strategically critical service networks in the luxury automotive segment in Gujarat, with full ownership of operations, customer experience, and profitability.
ref : iimjobs.com)
Create a job alert for this search
Service • Surat, India
Related jobs
)
Customer Service Engineer (After Sales Engineer), Indore - MP (India)
Franklin ElectricIndia Department Sales / Marketing Employment Type Full Time Location India Workplace type Hybrid Reporting To Nileshkumar Parmar.
Skills, Knowledge and Expertise.Show moreLast updated: 30+ days ago
Director Service Sales
Johnson ControlsINDIA Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries.
Our commitment to sustainability dates to our roots in 1...Show moreLast updated: 30+ days ago
Customer Service Associate for Retail Store
Shubham K-Mart Private LimitedSurat, Gujarat, India Shubham K Mart Private Limited is a national hypermarket chain dedicated to offering a vast range of daily essentials, from groceries and FMCG products to general merchandise and fashion under one ...Show moreLast updated: 25 days ago
Zonal Head - Sales - Steel
Pinnacle PartnersSurat, India Industry : Metals Trading Ferrous Products Function : B2B Sales, Market Expansion, Strategic Growth Role Overview : <...Show moreLast updated: 30+ days ago
Head - Sales - SaaS / AccountingTech
HOPEBERRY RETAIL PRIVATE LIMITEDGujarat, India We are looking for an experienced and strategic Sales Head who can independently drive and scale sales efforts to grow revenue 4x of the investment made on the sales team.You will be responsible fo...Show moreLast updated: 30+ days ago
- Promoted
- New!
Head of Sales Marketing
WhiteSlips Job Management ConsultantsSurat, IN Develop and implement strategic sales plans to achieve company sales targets and expand the customer base, including forecasting sales volumes and analyzing trends.
Lead, mentor, and manage high-per...Show moreLast updated: 16 hours ago
Presto Group - Key Account Manager
Presto Stantest Pvt LtdHaryana, India About the job : Company Profile : - Presto Stantest Private Limited is a leading provider of high-quality testing instruments and solutions, specializing in ...Show moreLast updated: 30+ days ago
- Promoted
Service Desk
Tata Consultancy ServicesSurat, IN TCS has been a great pioneer in feeding the fire of Young Techies like you.We are a global leader in the technology arena and there's nothing that can stop us from growing together.Providing first ...Show moreLast updated: 27 days ago
Head of Customer Service - Global
cogoportINDIA Do you prefer setting the rules of the road or leading the fastest racing team? At Cogoport, were doing both setting global benchmarks while delivering customer service at full throttle.As we scal...Show moreLast updated: 30+ days ago
SoftwareSuggest - Sales Head
AppIt SimpleGujarat, India About Appitsimple in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo a virtual phone system, and SoftwareSuggest a...Show moreLast updated: 30+ days ago
Sales Head - Insurance
HTIC GlobalKerala, India Experience : 7 to 14 Years.Location : Cochin (Work from Office).Monday to Friday and alternate Saturdays.Industry : Insurance (Brokerage / Insurance Company Division).Key...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Engineer
OrbiTouch HR (orbiTouch outsourcing pvt ltd)Surat, IN Urgent Hiring For Service engineer||.Job Location- Gurgaon / Gujrat / Bangalore.Working days- 5 days ( work 24 •7).Robotic experience (Fanuc, Yaskawa, ABB, Panasonic etc.
Have a knowledge of PLC, Inte...Show moreLast updated: 16 hours ago
- Promoted
- New!
Head of Sales
LOADMATESurat, Gujarat, India LOADMATE is a leading manufacturer of material handling equipements.This is a full-time role for a Head of Sales at LOADMATE.
The Head of Sales will be responsible for leading and managing the sales...Show moreLast updated: 16 hours ago
VP & Zonal Head - Retail Sales
INVESCOINDIA As one of the worlds leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives.
By delivering the combined power of our distinctive investment ma...Show moreLast updated: 30+ days ago
Executive - Service Sales
Otis Elevator Co.INDIA DLF Qutub Plaza, DLF Qutub Enclave Phase I, Gurgaon, India.Generating enquires, negotiation and finalization of orders.Will be responsible for AMC renewal & extending support to the Service Superv...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Delivery Manager (SOC Service)
3ColumnsSurat, IN This role is focused on the delivery of SOC / MDR services for our customers.Experience with SOC, SIEM and understanding of cybersecurity is very important for this role.
Candidates with no SOC, SIE...Show moreLast updated: 16 hours ago