Primary contact for the customer regarding technology discussions
Recognized as the escalation point for technical issues for the ECS customer landscape
Deep understanding of customer landscape and its interfaces
Understands the customer business, goals and challenges in order to suggest solutions / innovation
Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. I.T. critical situations) throughout their lifecycle within ECS
Primary technical point of contact for Client Delivery Manager (CDM)
Identifies and positions services that deliver value to the customer from the existing ECS portfolio
TSM will visit customers on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)
Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)
Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans
Tasks –
Ensure customer satisfaction with technical delivery and support
Execute on ECS portfolio
Drive ECS innovation portfolio awareness and its implementation
Support with incident & service request management as needed
Coordinate impact and risk assessment for change management of planned activities
Supports the service plan review with the customer and CDM
Lead operational meetings with the customer, along with CDM
Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in-depth review of the generated reports and action items follow up.
Plan and execute Capacity Management, Landscape Optimization and other value adding services
Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes
Hands-on for critical activities
Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
Supports customer’s Intelligent Enterprise transformation by acting as technical consultant
Offer comprehensive knowledge on SAP S / 4HANA architecture, conversion, migration path, methodology and tools
Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions
Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
Design optimal SAP configuration to maximize system performance and availability
Migration
Skill Set :
Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
Should have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledge
Should have knowledge on Hyperscalers – Azure, AWS & GCP
Prior experience with Enterprise cloud services & SAP RISE Migration would be an added value
Certification on SAP Migration would be added advantage
Required to work during weekends to support cutovers
Upgrade
Skill set :
Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
Should have minimum 2 years of hands-on experience on SAP Upgrade projects.
Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage.
Prior experience with SAP RISE Migration would be an added value
Certification on SAP Upgrade / ZDO method for upgrade would be added advantage
Required to work during weekends to support cutovers
This is a remote opportunity where we are open to hire candidates from Pan India locations.
Base Location- Bengaluru / Noida
Create a job alert for this search
Tsm • Mysore, IN
Related jobs
Immediate opening for SAP TMS with CASS integration
GyanSys Inc. • Mysore, IN
Designing and developing the following interfaces : .S / 4 Delivery to Mercury Gate for delivery integration.Mercury Gate TMS to S / 4 Inbound interface for creating the freight order and updating the ca...Show more
Last updated: 20 days ago • Promoted
Immediate opening for Sr. SAP EWM Functional Consultant
GyanSys Inc. • Mysore, IN
Notice Period : Immediate - 10 days.RF Devices, AGV, Worked on WM and then in EWM with overall 10+ years of experience.Expereince in Fiori is desired.Show more
Last updated: 16 days ago • Promoted
TPRM Consultant – Cybersecurity (Remote, India | US Shift)
Cubical Operations LLP • Mysore, IN
Remote
TPRM Consultant – Cybersecurity (Remote, India | US Shift).Support Third-Party Risk Management (TPRM) assessments by evaluating vendors’ cybersecurity posture and compliance with organizational pol...Show more
Last updated: 14 days ago • Promoted
SAP STP FUNCTIONAL CONSULTANT
KATBOTZ® • Mysore, IN
Procurement, Accounts Payable, and Vendor Management.The ideal candidate will have hands-on experience in.Lead and support SAP Source-to-Pay (S2P / STP) process design, configuration, and implementat...Show more
Last updated: 16 days ago • Promoted
Sr recruiters
Trilyon, Inc. • mysore, karnataka, in
We’re Hiring Semiconductors / Engineering Talent! 🚀.Building an exceptional team requires collaboration, commitment, discipline, and a shared vision.
If you're ready to embrace challenges, drive inn...Show more
Last updated: 7 days ago • Promoted
SEO Manager (100% Remote India) - Hiring ASAP
GrowthScribe • Mysore, IN
Remote
GrowthScribe is a data-driven Growth Marketing agency that helps businesses uplift the quality of their branding and attract better quality leads.
Our mission is to revolutionize growth through digi...Show more
Last updated: 5 days ago • Promoted
SAP Basis Leader
ALIANDO • Mysore, IN
Position Type : Remote -Full Time.ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsof...Show more
Last updated: 12 days ago • Promoted
SAP FSM Consultant
VISEO ASIA • Mysore, IN
Managing and working with cross-functional teams while supporting business needs for global Sales & Service vertical.Participating in end-to-end SAP project implementation, project management and g...Show more
Last updated: 30+ days ago • Promoted
SAP Consultant
Numeric Technologies • Mysore, IN
SAP ECC HCM ABAP development and ABAP Workflow with demonstration experience in taking ownership and ensuring high quality solutions.
Strong understanding of Personnel Administration (PA), Organizat...Show more
Last updated: 9 days ago • Promoted
SAP GTS Consultant
RED Global • Mysore, IN
SAP Global Trade Services (GTS) Consultant.The ideal candidate has strong GTS configuration expertise, hands-on project experience, and the ability to work independently in a remote setup.Strong ha...Show more
Last updated: 30+ days ago • Promoted
Outbound SDR (India) – North America Market
Steps AI • Mysore, IN
We’re Steps AI, a North America–based startup helping SMBs boost revenue, enhance customer experience, and automate 24 / 7 support effortlessly.
Our Agentic AI chatbot connects with 250+ tools (Shopif...Show more
Last updated: 23 days ago • Promoted
Immediate Opening for SAP BTP with CAPM Consultant
GyanSys Inc. • Mysore, IN
Resources must have knowledge and working experience on Workzone, BAS (Node JS / CAPM) , Build apps and Workflows (process automation).
Also, if resource having knowledge / working experience on Tas...Show more
Last updated: 30+ days ago • Promoted
Immediate opening for SAP MDG Technical Consultant
GyanSys Inc. • Mysore, IN
SAP experience, with at least 5 years focused on SAP MDG architecture and implementation.Proven experience with multiple end-to-end SAP MDG implementations.
Deep understanding of SAP MDG Central Gov...Show more
Last updated: 30+ days ago • Promoted
HR Recruiter-Finance (Non-Tech Hiring)
Neuraleap Hire : Specialized Recruitment for Finance & Investment Firms • Mysore, IN
Finance & BFSI Recruiter (Wealth Management Hiring) – WFH.Location : Remote (Work from Home).Salary : Up to ₹45,000 per month.
We are hiring a domain-specialized Finance & BFSI Recruiter with strong e...Show more
Last updated: 1 day ago • Promoted
Recruiter
Stellar Consulting Solutions, LLC • Mysore, IN
Talent Acquisition (Recruiter – India Hiring).Stellar Consulting Solutions, LLC is looking for a proactive and organized Recruiter to support end-to-end recruitment operations across India.We’re se...Show more
Last updated: 9 days ago • Promoted
SAP Callidus
TRDFIN Support Services Pvt Ltd • Mysore, IN
Budget : As per industry standards.Interview Mode : Virtual Interview (2 Rounds).Notice Period : Immediate Joiner / 15 Days.
We are looking for a detail oriented and technically skilled SAP APMe Call...Show more
Last updated: 1 day ago • Promoted
Senior IT Delivery Recruiter
Amroute • mysore, karnataka, in
Senior US IT Delivery Recruiter (7+ Years Experience).India (Remote / Hybrid / On-site – customize as needed).We are seeking a highly experienced.
The ideal candidate will have strong expertise in IT re...Show more
Are you an experienced recruiter with a strong network?.Turn your influence into extra income!.Share your affiliate link on job posts, , and your email signature.
Recommend our platform to candidat...Show more