ServiceNow Technical Lead

Job Description

We're hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM) . If you're passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.

Key Responsibilities-

• Lead end-to-end implementation of ServiceNow FSM and CSM modules.
• Translate business requirements into technical solutions using ServiceNow best practices.
• Design, configure, and customize workflows, business rules, UI actions, and integrations.
• Guide and mentor a team of developers; conduct code and design reviews.
• Work closely with cross-functional stakeholders to ensure platform alignment with business goals.
• Manage platform upgrades and ensure system stability, performance, and security.
• Maintain documentation and support governance processes.

Must-Have Skills

Good to Have

Skills Required

Servicenow, Javascript, Cmdb, Soap Api, Agile, Scrum, platform architecture