Application Support Software Engineer

Job Description

Our story

At Alight we believe a companys success starts with its people. At our core we Champion People help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values :

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity be real and empower others.

Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health wealth wellbeing absence management and navigation.

With a comprehensive total rewards package continuing education and training and tremendous potential with a growing global organization Alight is the perfect place to put your passion to work.

Join our team if you Champion People want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

Application Support Software Engineer will handle Tickets & Incidents raised by end-users of the application. This role primarily troubleshoots and resolves errors and log details in tickets for reference. They act quickly to analyze available data and find the root cause of issues. They provide solutions either themselves or pass the problem along to other engineering teams and provide users with progress updates.

Role Description

As an Application Software Support Engineer you will :

• Handle and resolve tickets and incidents raised by end-users of enterprise applications.
• Troubleshoot application errors analyze logs and identify root causes using tools like New Relic Dynatrace Kibana and CloudWatch.
• Read and review source code to debug issues reported by clients.
• Suggest fixes and improvements to the product team based on root cause analysis.
• Run database queries to verify application configurations and data integrity.
• Apply emergency fixes as approved by the technical lead to ensure business continuity.
• Provide timely updates and solutions to users or escalate issues to engineering teams when necessary.
• Conduct system failure diagnostics and support pre-live product implementations.
• Collaborate with Product Development Infrastructure and Design teams to resolve issues and improve serviceability.
• Participate in engineering meetings to provide feedback on field concerns and service improvements.
• Support customers during testing training and documentation phases of new product introductions.
• Develop and release technical memos service bulletins and training materials for product upgrades.
• Provide global technical support to client delivery teams via ticketing systems email or in-person interactions.
• Stay current with new features and products through ongoing training.
• Be available to work in rotational shifts including weekends or holidays as needed.

Required Qualifications

Technical Skills

Soft Skills

Benefits

We offer programs and plans for a healthy mind body wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options wellbeing and support programs retirement vacation and sick leave maternity paternity & adoption leave continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight you understand that should you be made an offer it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position : SSN / SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists credit check and / or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported. We know that diverse teams are stronger more innovative and more successful.

At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter more inclusive future.

As part of this commitment Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring reasonable accommodation is needed please contact

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local addition we take affirmative action to employ disabled persons disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation / modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.

We offer you a competitive total rewards package continuing education & training and tremendous potential with a growing worldwide organization.

DISCLAIMER :

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.

Key Skills

Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1