Complaint Lead - Compliance & Risk Management - Financial Services

Complaint Lead (Financial Services Compliance)

Role Overview :

• The Complaint Lead is a critical compliance and risk management role requiring 3+ years of dedicated experience in control-related functions within the financial services industry.
• Based 3 days onsite in Gurugram, India, the incumbent will be the subject matter expert responsible for leading the end-to-end complaints management process, ensuring adherence to strict US banking regulations and internal operational risk frameworks.
• This position involves deep investigative work, comprehensive reporting, and the ability to translate consumer feedback into actionable risk and control improvements.

Job Summary :

We are seeking a Complaint Lead with strong experience in regulatory compliance, risk management, and consumer complaint handling within financial services. The ideal candidate will possess working knowledge of key U.S. banking regulations (BSA / AML, UDAAP, Reg E, etc.) and demonstrated expertise in managing the full complaints lifecycle, including investigation, reporting, and integration with the operational risk control environment.

Key Responsibilities and Compliance Deliverables :

Mandatory Skills & Qualifications :

(ref : iimjobs.com)