Operation Manager - (FROM FMCG / SHOPIFY ONLY)

About The Opportunity

A fast-moving consumer goods (FMCG) and e‑commerce business focused on D2C and marketplace growth, operating Shopify storefronts and omnichannel fulfilment across India. This on-site role owns end-to-end operations—inventory, fulfilment, logistics and vendor / 3PL partnerships—to deliver exceptional customer experience and cost-efficient scalability.

Role & Responsibilities

• Own day-to-day e‑commerce operations for Shopify-led channels : order-to-delivery, returns, and SLA compliance.
• Manage inventory lifecycle : stock planning, SKU rationalization, cycle counts, and shrink minimization across warehouses.
• Coordinate with 3PLs, couriers, and internal supply‑chain teams to optimise fulfilment cost, lead-times and on-time delivery metrics.
• Implement and maintain OMS / WMS processes and integrations with Shopify—drive automation and exception workflows.
• Define and monitor KPIs (OTD, fill-rate, lead-time, returns rate, inventory days) and deliver weekly / monthly performance and root-cause reports.
• Lead cross-functional troubleshooting (product, customer support, finance) and drive continuous process improvements to scale operations reliably.

Skills & Qualifications

Must-Have (Skills)

Preferred (Skills)

Qualifications (role-critical)

Benefits & Culture Highlights

Location : India (On-site). Employer : Mindtel. If you are a results-oriented operations leader with deep Shopify and fulfilment experience in FMCG or e‑commerce, apply to lead scalable, customer-first operations and drive measurable cost and delivery improvements.

Skills : customer,power bi,sql,operations,management,shopify,fmcg,d2c

Skills Required

Ms Excel, Transport Management System, Power Bi, Warehouse Management System, Order Management System, Shopify, Sql