Assistant Manager

Inviting applications for the role of Management Trainee / Business Analyst or Asst Manager - Customer service, Voice Operations

Position Overview :

As an Assistant Manager / Management Trainee you will be responsible for driving team performance and ensuring exceptional customer experiences. Your focus will be on coaching, guiding, and empowering your team to exceed operational metrics while collaborating cross-functionally to identify and implement impactful improvements. This role combines strategic oversight with hands-on involvement, ensuring both team success and a direct connection to our customers.

Responsibilities

Team Leadership and Development

• .Lead and inspire a high-performing team responsible for delivering exceptional customer support.
• .Use live and legacy reports, tools, and systems to monitor team performance and identify areas of improvement in real-time.
• .Coach team members of varying skill levels, focusing on skill development for poor performers while inspiring top performers to achieve greater heights.
• .Provide hands-on guidance through a 'show me rather than tell me' approach to build team independence and confidence.
• .Foster a culture of continuous learning by turning daily customer interactions into opportunities for growth and improvement.

Customer Experience Optimization

Operational Excellence

How Your Success Will Be Measured

Qualification

Minimum Qualifications

Must have worked & should be comfortable with

Core Competencies

Preferred Qualifications