hospitality Admin

Job Description

Details

1Role - Admin Executive

2Required Technical Skill Set - MS Word, Excel, Power Point & Outlook

3Desired Experience Range - Minimum 2yrs

5Location of Requirement - Currently at Wellspring, Mumbai

6.Educational Qualification with % marks compliance. - Graduate with Minimum 60%

Desired Competencies (Technical / Behavioral Competency)

Must-Have

Good communication skills both spoken and written

Ability to understand the customer need and provide suitable Hotel accommodation

Basic negotiation skills

Basic knowledge of the booking process in the hotel industry

Proficiency in excel

Willingness to learn new skills

Good-to-Have

Good negotiation skills

Analytics

Advanced knowledge in Excel

Proficiency in Power Point

Full knowledge of the Booking process, knowledge of indicative price points across various geography for different category of rooms

Knowledge of Global Hotel RFP process

Expectations from the Role

1Ownership and accountability.

2Continuous enhancement of Hospitality related skills to stay prepared for shouldering higher responsibilities.

3Strong commitment to organizational work culture, code of conduct and values.

4Eagerness to fulfill the goals with clear focus on customer delight.

5Ability to proactively look for solution for day-to-day operational requirements independently.

Responsibility ofthe Role

1Replying to Associate query related to Accommodation

2Assigning the request to Hotels or Travel Management Company (TMC)

3Auditing the rates shared by TMC with the corporate rate , the TMC negotiated rates , aggregators rate & the best available rate through the hotel portals.

4Confirming the most cost-effective accommodation by ensuring safety and security of the associate

5Closing the request in real time and maintaining the booking tracker

6Discrepancy if any in the bookings made by the TMC to be brought to the notice of the supervisor.

7Follow the TCS invoicing process and clear invoices within timelines.

8Follow up with TMC / Hotels if invoices are not uploaded on time, if any discrepancy found in the invoices, same to be further escalated with Hotel / TMC and inform the supervisor.

9Keep a payment tracker and ensure payments are done to the TMC without a delay

10Monitor the monthly saving and maintain report on saving