Lead Solution Architect

Job Purpose

This role will be primarily responsible for managing Digital Team expectations on Mobile communications ecosystem and also managing end-to-end delivery of all promotional service and transactional communications across multiple channels including Notifications SMS WhatsApp and E-mail for both batch and real-time journeys. The role will also contribute to the architecture development and delivery of internal AdTech and MarTech platforms.

Duties and Responsibilities

Defining project milestone and drive partner / development teams to ensure delivery on time.

Monitoring and working on issue resolution by partnering with vendors and internal stakeholders

Adhering to all Infosec compliance & regulatory guidelines and making sure that every platform is meeting these directives

Responsible for Delivery schedule Change process management Project Monitoring and Status Reporting

Collaborate with internal IT teams to ensure delivery of the agreed solutions

Test new builds for all scenarios & production outcomes

On-time invoice reconciliation of invoices from various vendors and making sure that the payments are released adhering to the contractual terms

Participate in new vendor qualification process and vendor platform evaluation and recommend cost effective and efficient platform options

Come up with innovative ideas that can be presented in LRS and AOP to qualification

Ability to manage a team of 3-4 FTEs

Key Decisions / Dimensions

Decisions in solutions through technology innovation

Tackle production issues without escalations

Major Challenges

Managing on-time delivery & support as it is a critical responsibility

Meeting expectations of various internal stakeholders while managing external platform vendors on deliveries

Fulfill the entire requirement within restricted timelines and keeping the cost optimized

Required Qualifications and Experience

a)Qualifications

Min. Qualification required is Graduation

Exceptional communication skills

Good negotiation skills

b)Work Experience

Relevant work experience of 8 to 12 Years.

c)Skills :

Communication Platforms (Notification SMS RCS WhatsApp E-Mail) Domain Knowledge.

Exceptional knowledge on CleverTap or similar platforms.

Data Lake & Data Warehouse

Databricks

TRAI & RBI Guidelines with respect to customer communications

Data Privacy Compliance and Security Practices

Good to Have Omni-Channel experience (SMS Email WhatsApp RCS WhatsApp GoogleAds etc.)

Key Skills

Business Process,VMware,Cloud,HTML5,Windows,Project managements,AWS,Infrastructure,Web Services,JQuery,Java,Computer Engineering,Solutions design,Technical Solutions,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1