JIRA Developer

Position Overview :

As a Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the GBS support needs.

Key Responsibilities :

• Configure and customise the JSM based on organizational needs.
• Design, develop, and implement custom Jira solutions.
• Configure Jira workflows, fields, screens, and permissions.
• Administer user accounts, roles, and permissions within JSM.
• Integrate Jira with other tools and systems.
• Implement and support ITIL-based processes : Incident, Problem, Change, and Service Request Management.
• Oversee and manage the incident management process within JSM.
• Implement and optimise service request workflows in JSM.
• Implement and manage change management processes within JSM.
• Ensure that changes are documented, tested, and implemented with minimal disruption.
• Maintain an accurate inventory of IT assets using JSM’s asset management features.
• Track the lifecycle of hardware and software assets.
• Generate and Analyse reports to evaluate the performance of the IT service desk.
• Provide insights and recommendations for continuous improvement.
• Ensure platform security, stability, and compliance.
• Provide Jira training and support to end-users and assist with necessary documentation.
• Sharing of good practice.

Required Skills and Qualifications :

Certifications

Experience :

Educational Qualification(s) :