Sr. Operations Mgr. NACF, GSRC, Global Solutions and Risk Compliance

As a Sr. Manager in GSRC you lead the goals, strategy and approach definition for one or multiple compliance and / or supply chains programs. You leverage GSRC central functional teams like Quality, Capacity Planning, Process Excellence, to onboard and set up new processes within GSRC to deliver against customer requirements. You focus on setting up processes that scale and partner with tech teams to continuously improve your processes and overall GSRC productivity. Your primary role will be to be the glue between our program teams and operations teams, with accountability to operationalize programs end to end. You will collaborate across teams and regions, cutting through ambiguity and getting business inputs (e.g., EUDR Program, NACF) and SLA requirements, turning these into strategies, goals processes and mechanisms with our operations, capacity planning, workforce management, training and development, quality analytics and tech teams, and making sure that we deliver with high quality consistently.

Our space is complex and high impact, working with evolving business requirements and needs, and a mandate to elevate compliance while simplifying our processes. A successful candidate will distill diverse inputs from multiple stakeholders to set a vision, design strategy, and achieve consensus on goals and priorities for their given compliance function. Working with internal or external cross-functional teams to build scalable processes, you will increase operational efficiencies; provide timely and unambiguous guidance to business and program partners for decisions to be taken that are consistent with strategic objectives; participate in mentoring and peer development; and be willing to roll up your sleeves and build with us.

Our team puts a high value on work-life integration. We recognize that global roles mean being flexible on your hours and time zones, and were happy to support that so you can have a productive and well-balanced life both in and outside of work.

This is an individual contributor role and we are open to hiring candidate to work out of one of the following locations :

• Bangalore, KA, IND
• Pune, IND
• Luxembourg, LU

Key job responsibilities

This job description outlines the expectations for a Sr. Manager, highlighting the necessary skills, responsibilities, and qualifications for the role.

About the team

About the team

GSRC (Global Solutions and Risk Compliance) is the operational arm of ORC (Operations Risk Compliance) organization. GSRC mission is to accelerate Amazon’s business growth and marketplace presence at scale and speed using high quality teams and solutions to solve regulatory and business problems. The team supports regulatory compliance requirements for Amazon’s worldwide programs like Dangerous Goods, Global Trade Services and Transport Risk and Compliance. GSRC currently has presence in India, China, Poland, Romania, Netherlands, Jordan, Costa Rica, UK, Luxembourg, Singapore and USA.

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