Team Lead (Retail)

As a section manager in one of our stores, you will be responsible for the following

duties :

a) Customer Service Management

To understand, anticipate and satisfy the needs of a customer, to have an active

presence at the point of sale, and to be responsible for the correct handling of

complaints and returns.

b) Product Management

Correctly controlling the product in your section to meet sales objectives assigned

by direction, and to transmit the relevant information in terms of the product, to

make orders effectively, to have an active presence and help organise the process

of receiving merchandise, to be responsible for optimising the stock.

c) Section image

To guarantee a correct image for their team and their section, to be responsible for

applying merchandise criteria to their section, to help the store manager with the

maintenance and cleanliness of the store.

d) Staff Management

To select, train, develop, maintain and organise the store team. To be responsible

for selecting the best people for the post, and help with their integration into the

company, to organise personnel and control budgets for internal personnel.

e) Budget control

To control and protect all store assets, to inform the store manager about the

provision of material for their section, to organise the inventory and control wastage in

their section in line with the objectives of the company, and to be responsible for

complying with all the rules for using the cash registers and the administrative

procedures of the company.