About the job :
The IT System Administrator and Security Compliance Coordinator position incorporates system support and administration of the CargoWise One (C1) Application and Security Group Compliance functions within the C1 system.
This position supports the Information Technology Department as well as Global Process Compliance, Human Resources, Accounting, Finance, Operations, and other departments.
Essential Functions :
- Create and maintain security groups, monitoring / auditing activity as necessary, and manage membership assignment
- Train regional and local administrators on System Administration and other related topics
- Document system settings and changes as required, and monitor user training when applicable
- Maintain listing of approved global positions and related job descriptions
User administration :
Keep employee records up to date by processing employee status changes within C1 in a timely manner, including deactivation of terminated employees, creating new employee profiles, and revising rights as requiredAudit staff profiles and security groups and advise stakeholders of any changesMaintain HR information systems within C1 and compile reports as neededSet up Client and Agent Organizations :
Configure Branch, Company and Agent setup and revision including change of address and branch mappingWhen managers are unavailable, ensures Organizations are entered as temporary OrgsCollaborate with local IT resources to assist in warehouse setup (location and package types), import products for warehouse and brokerage from legacy systemsImport IATA rates and train local IT resources on how to import IATA ratesProvide Vessel upload and data in conjunction with Master Data Management and integration Team membersProvide Global HR with Go-Live implementation support related to staff records and system setup when onboarding countriesCoordinate workflow and procedures between Global HR, Compliance and the IT departmentUpdate charge codes after approval is received and make Tax ID changes as needed including overriding settings and editing / distributing messages as neededC1 Incident Management :
Review, troubleshoot and resolve C1 incidents, or escalate as appropriate.Assign a criticality to incidents and monitor open ticketsMaintain update communication and confirm resolution with end users or CargoWise.Close incident after resolution is confirmedCompile feature requests based on incident information and submit change requests within C1 according to standard processPrinters :
Assist local IT resources in printer setup within the C1 applicationManage printer assignment according to login groupsMonitor customer service tasks queue for administration requestsProvide support to end users whenever possible, or escalate to CargoWiseCommunicate changes to system end users when necessaryManage Process Controller Service for tasks and stop or restart as neededProvide Champion user and INTTRA setup for subsidiariesAssign Bank Accounts to General Ledger and confirm with International Finance Department, add Bank Accounts to Production environmentAccounting Authority :
Confirm authority setup as based on matrix.Work with the VP of Accounting Compliance for specific changes or issues.Required Skills :
A solid understanding of the Freight Forwarding Industry, C1 Application and the Company's organizational structure and processesExceptional written and verbal communication skills, and the ability to clearly articulate messages to a variety of audiencesAbility to establish and maintain strong relationshipsFlexible and adaptableAbility to work in ambiguous situationsOrganized with a natural inclination for planning strategy and tacticsProblems solving approach, root cause identification skills, and critical thinking skillsStrong working knowledge of Microsoft Office Suite and CargoWise OnePreferred Experience And Qualifications :
Bachelors degree in IT / CSEFreight Forwarding experience (advantageous)Experience as a system / software trainer (advantageous)ref : hirist.tech)