System Administrator 3-IT

As part of Oracle Finance GIU - Banking-Application Management Support team, SaaSOps will be taking the complete responsibility of supporting & maintaining the applications, environment on the OCI (Oracle Cloud). New hire is expected to support 24 x 7 Operation to SaaS customers, associated banking cloud services and products.

SaaSOps is expected to possess strong troubleshooting skills and will need to work on ticketing-based system to resolve issues, monitor various aspects of the services as part of the day-to-day job.

Also, he / she will work on the critical and non-critical issues from the queues, escalation channels and other modes of assignments.

Candidate would be expected to update Service Requests with the technical and non-technical solutions, meet SLA requirements and interact with other functional teams, customers, customer management team, Product engineering team as and when required.

Career Level - IC3

Candidate to provide 24x7 based shift coverage, this includes Night Shift coverage which is rotational.

Ops activities like Patching (monthly, quarterly & hot fixes), Change Management, Day to day operations.

Check ticketing queues and acknowledge and update the tickets periodically, work on the activities till the resolution.

Need to work with the various internal teams for Quarterly release readiness, roll out those release on customer environments.

Provide Incident Management support if customer environments are affected. Join the bridge for necessary resolution and recovery.

Should provide Disaster Recovery (DR) support.

Be active and alert on the internal communication and email and reply appropriately.

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• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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