Application Support Engineer - Incident Management

Description :

• Participate in eyes on glass monitoring and play a key part in alert response and Incident Management processes.
• Provide technical support for complex, cloud-hosted applications.
• Troubleshoot and resolve high-severity, complex issues across multiple systems.
• Perform routine application maintenance, patching, and upgrades.
• Monitor daily data processing activities and troubleshoot operational failures.
• Build and enhance proactive monitoring and alerting tools.
• Contribute to automation initiatives using Ansible, Python, or Perl scripting.
• Assist in setting up and securing new application instances and environments.
• Participate in change management processes : creating deployment / rollback plans and executing patches or fixes.
• Create and maintain a comprehensive knowledge base of technical solutions and resolutions.
• Develop and maintain deployment scripts for various environments (UAT vs.

PROD).

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