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nunify - Customer Success Manager
NunifyBangalore, India11 days ago
Job descriptionLead a global 24x7 support team with strong leadership and communication skills. Manage end-to-end client onboarding and implementation to ensure a smooth and successful platform adoption. Ensure clients receive timely and effective professional services, including admin training, vendor coordination, and on-site support. Manage and resolve support tickets within SLA, including escalations and Product coordination. Act as first-line support for sales teams throughout pre-sales activities. Collaborate with Account Managers to identify upsell and cross sell opportunities by promoting additional features or services. Drive retention by analyzing churn signals and maintaining regular customer feedback. Use data analysis and consultative skills to identify upgrade opportunities for customers to move to higher-tier plans. Lead regular QBRs with clients to provide training, share product insights, and deliver recommendations aligned with their goals to drive growth. Own CSAT by implementing problem-solving and continuous improvement initiatives. Proactively collect customer feedback and secure testimonials to enhance brand credibility. Manage and analyze team KPIs to ensure continuous performance improvement and operational efficiency. Ability to design and implement new processes that enhance customer success and team efficiency Develop self-help resources, using technical writing and customer-centric thinking to reduce support volume. Use feedback and customer signals to recommend feature upgrades or automation to the Product team. Established yet evolving Weve been innovating since 2014. Employee well-being & culture We foster a supportive and dynamic work environment. Room for creativity We encourage fresh ideas and experimentation. Think big, grow fast Be part of a team that pushes boundaries.
Who We Are?
Nunify began as a DIY app builder platform that enabled users to create mobile applications without coding knowledge. Over time, recognizing the growing demand in the events industry, the company refined its focus towards event technology solutions, leading to the development of specialized features tailored for event management.Today, Nunify stands as a dedicated event technology platform, enabling organizers to craft seamless and engaging event experiences across various formats, from webinars and workshops to large-scale conferences and exhibitions.
Who we are looking for ?
- Were looking for someone who is people-savvy, calm under pressure, and excited about technology.
- Youll be the trusted partner for clients post-sale, making sure they get the most out of Nunify.
- Minimum 4 years of working with SaaS (Mandatory)
- Passionate about technology and innovation with advanced computer skills
- Meticulous documentation and note-taking abilities
- Agile; able to switch gears multiple times throughout the day
- Exemplary time-management client-management skills
What will you do ?
Why join us ?
ref : iimjobs.com)
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Manager • Bangalore, India
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