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Customer Success Manager

Customer Success Manager

Thoughtwater ConsultingBengaluru, Karnataka, India
3 days ago
Job description

Position Overview

As a Senior Customer Success Manager, you will be responsible for managing key client relationships, identifying growth opportunities with existing clients for Cross selling & upselling, pilot’s implementation success and ensuring client success. You will own the entire opportunity management cycle – from discovery to closing – while collaborating with cross-functional teams to drive revenue and client satisfaction.

Key Responsibilities

Client Relationship Management & Business Growth

  • Lead upselling and cross-selling initiatives to increase account value.
  • Managing relationships with each client and being involved in all aspects of client-customer synchronization.
  • Drive business development by identifying new opportunities within existing clients from Discovery to closing including proposals and negotiations.
  • Execute the whole pilot implementation process and make every pilot successful to maintain 100% success rate .
  • Build and execute account plans , outlining growth strategies, potential threats, and revenue targets.
  • Manage to drive revenue growth through consultative selling strategies.
  • Track and optimize sales performance against revenue and quota targets.
  • Work closely with product, marketing, and solutions teams to develop customized solutions for clients.
  • Provide insights from client interactions to enhance company’s AI-powered underwriting solutions .

Minimum Requirements

  • 4 to 5 years of experience in sales, customer relationship management, or account management .
  • Strong background in engineering services sales, SaaS, or AI-driven business solutions .
  • Proven track record in closing deals, managing complex sales cycles, and exceeding revenue targets .
  • Hands-on experience in proposal creation, cross-functional collaboration, and executive presentations .
  • Excellent interpersonal, networking, and communication skills .
  • Experience working with US clients and global delivery models .
  • Ability to work independently and build long-term client trust .

    • Why Join Us?

  • Competitive base salary with performance-based incentives .
  • Opportunity to work with cutting-edge AI solutions in Insurtech.
  • Work with a fast-growing, YC-backed start-up in a high-impact role.
  • Collaborative and dynamic work culture with high career growth potential.

    • If you’re a strategic thinker, sales-driven, and passionate about AI-powered solutions ,

    join us and help shape the future of AI in underwriting !

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    Manager • Bengaluru, Karnataka, India