Associate Customer Success Manager

What you get to do in this role :

This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly optimize platform health and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to drives consumption of Impact accelerators and training courses.

Responsibilities :

• Oversee a large portfolio of commercial and enterprise accounts.
• Responsible for orchestration of all ServiceNow Impact Guided deliverables entitlements and customer experience.
• Ensure customers are technically healthy and on the most recent version of our product.
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
• Prioritizing and driving resolution on escalated customer issues.
• Partner with account teams to help customers meet business objectives and achieve success.
• Build Customer Impact Plan that outlines success factors metrics for success potential issues and recommendations.
• Promote ServiceNow customer success stories and processes.

Qualifications :

To be successful in this role you have :

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Employment Type :

Full-time

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Experience : years

Vacancy : 1