Quick Highlights
- Role : Join Richpanel, an AI-first Customer Service Platform disrupting the $400B BPO market, as a Customer Success Intern focused on customer support.
- Reports to : Head of Customer Success
- Location : Koramangala, Bangalore (In-Office)
- Shift Options (Rotating) :
- 6 : 00 PM – 3 : 00 AM IST
- 8 : 00 PM – 5 : 00 AM IST
- Compensation :
- 0-2 years of experience = 8 LPA
- 2+ years of experience = 15 LPA
- Team : You'll be part of our 24x7 customer success team managing frontline support for 2,000+ US-based brands
- Why now : With rapid product adoption and customer growth, we need passionate, proactive support interns who can grow into full-time CSMs
Mission
To deliver exceptional customer support and product value by resolving queries efficiently, maintaining high CSAT, and becoming an expert in Richpanel’s customer service platform.
Key Responsibilities
Handle 100+ support tickets weekly through chat and emailParticipate in Slack threads with customers to troubleshoot and assistMaintain ≥90% CSAT on responses andDocument recurring issues and contribute to Richpanel’s internal knowledge base (2–3 articles / week)Track and escalate patterns in bugs, friction points, or feature requestsTransition into a full-stack CSM role over 6–12 months with responsibilities in onboarding, product adoption, renewals, and account expansion.What Success Looks Like
First 6 Months : Support-Focused
Resolve 100–150 support tickets per weekMaintain an average response time ofContribute 2–3 internal knowledge base articles per week6–12 Months : Success-Focused
Complete onboarding for assigned customers within 14 days , and ensure QBRs are scheduled with 100% of key accountsDrive product adoption by ensuring customers :Actively use core features within 45 daysMeet their customer experience (CX) metric goalsMaintainIdentify upsell and cross-sell opportunities within your portfolioCompetencies We Value
Product & Tech Acumen : You quickly get hands-on with new platforms and take pride in mastering every aspect of the product. You proactively leverage AI to document your learnings, build internal playbooks, and create scalable solutions for recurring customer queries.Customer-Centric : You put users first, approach problems with empathy, and advocate for their success.Ownership : You take full responsibility, even when things get tough. You’re eager to grow fast and embrace challenges as learning opportunities.Process-Oriented : You love building structure—checklists, systems, and playbooks are second nature to you.Why Join as a CSM at Richpanel?
High-Impact Role : Direct influence on customer satisfaction and product experienceGrowth Path : Clear pathway to full-time CSM role within 6–12 monthsLearn by Doing : You'll gain real experience working across support, onboarding, and account managementCollaborative Culture : Work with a world-class team that’s solving real-world problems with AIStartup Perks : A beautiful Koramangala office, quarterly outings, paid time off, and a team that values curiosity and driveInterview Process
Step 1 : Intro call – Go over your current skillset and cover what you roles and responsibilities will beStep 2 : Support simulation – Assignment + Demo callStep 3 : Final round – Culture fitExpected timeline : 1 week
Requirements
B.Tech degree or equivalentStrong technical aptitude and ability to quickly learn new softwareExcellent communication skills and cultural adaptabilityProject management and organizational skillsProblem-solving and troubleshooting abilitiesData analysis and interpretation skillsCustomer service orientation with a track record of helping clients succeedBenefits
What We Offer
Competitive salary and performance-based bonusesOpportunity to work with cutting-edge AI technologyModern, chic office space in a vibrant neighborhoodQuarterly team outings and off-sitesChance to make a meaningful impact in a rapidly growing startupImportant Notes
This is an in-office position based in Bangalore, IndiaThe role requires working night shifts to align with US customer timingsWe have a work culture that prioritizes results and may require dedication beyond standard work hoursDisqualifiers
Please note that candidates will not be considered if they :
Are not willing to work from our Bangalore officeAre not open to working night shifts when requiredDo not have a B.Tech degree or equivalent