Customer Care Executive

Job Description

Key Responsibilities :

Customer Interaction :   Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.

Issue Resolution :   Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department.

Product Knowledge :   Develop a strong understanding of our products / services to address customer queries effectively and provide accurate information.

Documentation :   Maintain detailed and accurate records of customer interactions, transactions, and resolutions.

Customer Feedback :   Gather customer feedback and insights to contribute to continuous improvement in our products and services.

Requirements

Education- B.Com or B.Tech (Fresher)

Location- Jaipur only

Immediate joiner

Benefits

Good place to work

Work Life Balance maintained

Requirements

Requirements Education- B.com / B.Sc. / B.Tech (0.6-1 year) Location- Jaipur only Immediate joiner