Presales Solutions Consultant

Brief About Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales / collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.

Convin,

we leverage AI / ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.

Who are our clients : We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website

www.convin.ai

Here’s why you should apply : If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.

Role Description : We are seeking highly skilled individuals to join our Presales Solution Engineering team. As a

Pre-Sales Solution Engineer

at Convin, you will play a key role in demonstrating the value of our AI-powered platform to prospective clients. You'll collaborate with the sales team, product managers, and technical experts to align our offerings with the customer's needs and pain points. Your ability to translate complex technical solutions into business value and facilitate smooth product adoption will be crucial to driving Convin's success. As a Solutions Engineer, your primary responsibility will be to showcase our product offerings and architecture in a way that inspires confidence and addresses any technical concerns from prospects and customers throughout the sales process. Your goal is to eliminate technical obstacles and clearly communicate how our technology / products can meet their needs. To excel in this role, you'll need a blend of technical expertise and sales acumen. This includes identifying mission-critical requirements, developing tailored technical sales strategies, and demonstrating solutions that deliver real business value. If you're able to bridge the gap between technical capabilities and business needs, we’d love to hear from you!

Responsibilities :

Understand customer objectives and pain points , and align them with Convin’s product suite to present the best solutions.

Deliver tailored product demonstrations

that showcase the value of our AI-powered contact center solutions, addressing specific customer use cases.

Lead the solution design and product configuration

processes, ensuring that Convin’s platform integrates seamlessly with the client’s infrastructure and requirements.

Act as a trusted advisor

to clients by addressing technical concerns and providing guidance that aligns Convin’s products with their business objectives.

Communicate complex technical information

effectively to both technical and non-technical stakeholders, ensuring clarity and understanding.

Provide business guidance

by understanding the customer’s business processes, strategy, and objectives, and demonstrating how Convin’s solutions can support and enhance these areas.

Engage with AEs and SDRs

to deliver standard demos, platform walkthroughs, and evangelize Convin’s value proposition to prospects.

Support RFP / RFI responses

by crafting detailed technical answers that align with customer requirements and product capabilities.

Collaborate cross-functionally

with sales, product, and technical teams to continually refine Convin’s value proposition based on market trends and client feedback.

Maintain up-to-date expertise

in Convin’s technology, AI-driven contact center solutions, and relevant industry trends by engaging in product, sales, and technical training.

Develop technical collateral

such as proposals, presentations, and case studies to support the sales process.

Continuously engage with customers

throughout the pre-sales process and beyond, ensuring their needs are met and offering ongoing technical support during engagements.

Contribute to a fast-paced sales environment , managing multiple projects and deadlines while maintaining strong collaboration within the team. Minimum Qualifications :

• 3+ years of experience in a pre-sales or solution engineering role, preferably within a B2B SaaS company.
• 3+ years of experience in business requirement gathering, analysis, and solution proposals.
• Strong understanding of AI, cloud technologies, and contact centre operations.
• Proven experience in demonstrating and articulating complex SaaS products to business and technical stakeholders.
• Ability to manage multiple client engagements simultaneously and deliver high-quality solutions under tight deadlines.
• Knowledge of CRM, ERP, or call centre software is a plus.
• Excellent problem-solving skills with a customer-first mindset.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Ability to collaborate with cross-functional teams to resolve technical challenges.
• Willingness and ability to travel domestically.

Why Convin :

Here’s What happens after you apply? 1. Within 4 days of your application - our hr team will contact you to schedule a quick chat with one of our founders. 2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week. 3. The whole hiring process will be completed within 15 days of your application.

What makes this role a perfect opportunity?