IT System Administrator

Summary : The IT System Administrator is responsible for overseeing and managing the organization's IT environment, including hardware and software, excluding network. The role also includes incident and change management and supporting employee on- and off-boarding processes. To succeed in this position, candidates should have at least five years of experience in system administration or a similar role. Strong communication skills, both written and verbal, are essential. Technical expertise in network management, system security, and a variety of operating systems is required. Problem-solving abilities and customer service skills are also important for this role, and relevant certifications will be considered advantageous.

Responsibilities :

• Administer IT environment – workstations, printers, servers, software installation, inventory management, updates, patches, etc.
• Administer Microsoft Windows servers – installation, configuration, upgrade, patching etc.
• Manage Windows and Mac OS, device deployment by MDM solutions and patching of OS and third-party software.
• Manage user and service accounts and permissions.
• Maintaining system administration documentation and systems based on best practices.
• Observe and enforce group IT guidelines and IT standard operating procedures.
• Analyze, troubleshoot, and resolve problems.
• Follow best practices and strategies for application deployment and infrastructure maintenance.
• Perform Incident management – troubleshoot and resolve incidents.
• Perform Change management – plan and implement changes.
• Monitor and manage systems, and services health.
• Monitor of infrastructure components and application performance.
• Manage and handle logistics for IT equipment.
• Support the IT aspects of employee on- and off-boarding processes.
• Follow up on ticket requests and escalate as needed.

Requirements :

Preferred Requirements :