Client Relationship ManagerConfidential • Pune, India
Client Relationship Manager
Confidential • Pune, India
30+ days ago
Job descriptionUnderstand client business objectives, IT landscapes, and challenges to position Conduct regular review meetings, performance assessments, and strategic planning Collaborate with internal technical, delivery, and support teams to ensure timely and Track SLAs, delivery timelines, project milestones, and address deviations proactively. Escalation handling and ensuring issue resolution within expected timelines. Identify opportunities to expand service offerings within existing accounts. Work closely with the sales team to generate proposals, pricing, and contract renewals. Drive revenue retention and account growth targets.Planning & Reporting Maintain account plans, relationship maps, and periodic performance dashboards. Provide regular insights and feedback to leadership on client sentiment, risks, and Ensure adherence to compliance, governance, and contract obligations. Bachelor's degree in business, IT, or a related field (MBA preferred). Excellent communication, stakeholder management, and presentation skills. Ability to engage with mid–senior level client stakeholders. Problem-solving mindset with the ability to manage multiple priorities. Customer-first mindset Collaborative and team-oriented High accountability and ownership Confident and proactive communication
Job Title : Client Relationship Manager – IT Services
Location : Bangalore
Job type : Full time
Role Overview
The Client Relationship Manager (CRM) is responsible for managing and nurturing strategic
client relationships, ensuring high levels of customer satisfaction, driving account growth,
and acting as the primary point of contact between the client and internal delivery teams.
This role requires a blend of technical understanding, relationship management, and
business acumen.
Key Responsibilities
Account Ownership & Client Relationship
- Serve as the main point of contact for key clients, maintaining strong and long-term
relationships.
solutions effectively.
discussions.
Service Delivery Oversight
high-quality service delivery.
Business Growth & Upsell / Cross-sell
opportunities.
Required Skills & Qualifications
Three to eight years of experience in IT services, software solutions, or technology
consulting, including account management, client success, and relationship handling.
Key Attributes
#IT Services
Skills Required
business growth, Account Management, Pricing
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Client Relationship Manager • Pune, India
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