Customer Relation Executive - Insurance

Tasks

• Provide prompt, accurate, and friendly customer service. This will include providing the most cost-effective comprehensive Insurance coverage to clients.
• Prospect for new business through various channels and follow up warm leads. Shall involve responding to inquiries regarding coverage, policy changes, insurance availability etc.
• Use a customer-focused, needs-based review process to educate customers about insurance coverage / options.
• Hold internal and client facing status meetings, and updates that report on performance, issues, and continuous improvement.
• Create and maintain comprehensive project and client documentation.
• Plan and facilitate client-planning sessions to ensure all contractual obligations are met and performance of client’s portfolio is on par with expectations.
• Build strong working relationships with clients, stakeholders, and team members through effective communication throughout the client life cycle.

Requirements