Assistant Vice President, HRO Operations

Inviting applications for the role of Assistant Vice President, HRO Operations!

In this role, you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationships in the organization and actively collaborate with all clients. The ideal candidate will possess a strong background in HR operations, excellent analytical skills, and a passion for enhancing employee experience on a global scale.

Responsibilities

Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management

Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction.

Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital

Constantly work to find the opportunities to drive value beyond SLA's and contractual terms - hence be able to drive value share and Transformation opportunity

Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

Drive regular governance / monthly / quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model

Review delivery of Customer Interaction Centre, Data Management & Operations, Talent Acquisition, Talent Management, Total Rewards and payroll processing ensuring the operational aspects and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management, reporting etc.) are accurate and delivered within appropriate timeframes and comply with relevant legislation.

Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations.

Strong understanding and proven abilities of executing industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.

Actively work with client and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor / support for the teams.

Coach, mentor, train and coordinate the activities of the team

Manage the application and monitoring of the Hub's methodology framework, principles, and delegations

Understand the use of data to give insights to the business. Be able to make decisions using data

A reasonable level of excel usage is necessary

Leadership is key skills require to deliver HRO objectives

Strong people management

Qualifications we seek in you!

Minimum Qualifications

Any Graduate / Postgraduate

Relevant years of experience in HRO Ops with global exposure

Excellent analytical and problem-solving skills

Strong communication and interpersonal skills, with the ability to work collaboratively across diverse teams

Ability to manage multiple priorities in a fast-paced environment.

Knowledge of workday and service now.

Preferred Qualifications / Skills

Bachelor in HR / B. Com / M. Com / MBA HR with relevant years of experience.

Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge

Project Management knowledge and Transition Exposure - Should have transitioned large client's relationship seamlessly.

Ability to lead and build teams and build multiple internal partners.

Ability to build client partnership and work in cross functional teams, especially with relationship and sales team

Ability to work in an ambiguous environment.

Quality - Lean and six sigma knowledge and quality driven person

Must demonstrate a high level of self-motivation, energy and flexibility

Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis

Innovative and always looking for continuous improvement in order to develop succession plan for staff

Ability to outline goals and outcomes, gather data, brainstorm on solutions, evaluate pros and cons.

Flexibility and willingness to travel. At times it may be extensive and at short notice.

Experience in managing critical projects that have complex requirements.