Digital Account Manager

Role & responsibilities

• Manage and nurture client relationships to ensure long-term satisfaction and retention. Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Develop and implement strategic account plans to achieve client goals and drive growth.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor and report on account performance, providing regular updates to clients and internal stakeholders.
• Identify opportunities for upselling and cross-selling additional services or products.
• Conduct regular meetings with clients to review progress, gather feedback, and discuss future plans.
• Prepare and present detailed reports and proposals to clients and senior management.
• Stay up-to-date with digital marketing trends and best practices to provide clients with informed advice and solutions.

Preferred candidate profile

Preferred