Customer Support Advisor

We're the UK’s leading business telephony and cloud communications provider.

Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.

Join our Team as a Customer Support Advisor

Location : Gurgaon, India

About the role :

Ready to make a real impact? As a Customer Service Advisor at Onecom, you'll be at the heart of delivering exceptional service to our valued customers. Every interaction you handle will be an opportunity to showcase your professionalism and positivity.

In this dynamic phone-based role, you'll tackle customer queries with confidence and speed, balancing their needs with our business goals.

What makes you a great fit :

• 2-6 years of experience in customer support or a related role.
• Passionate about providing excellent customer service.
• Brilliant IT skills and keen interest in technology.
• Creative and self-motivated.
• Thrive in collaborative environments and enjoy working with others.
• Able to remain calm and effective in stressful situations.
• Excel in meeting deadlines and delivering reliable results with minimal supervision.

Key responsibilities :

Perks for our People :

Who we are :

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values :

We champion our values in everything we do : Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I :

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.