E-Commerce Shipping ExecutiveCraft & Glory • Gurgaon, Gurgaon (district)

E-Commerce Shipping Executive

Craft & Glory • Gurgaon, Gurgaon (district)

2 days ago

Job description

About the Role

Craft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear. As we continue to scale, we are committed to ensuring a delivery experience that reflects the same level of craftsmanship as our products.

We are seeking a highly driven and detail-oriented E-Commerce Shipping Executive to own the complete post-dispatch delivery lifecycle. This role is critical to maintaining our promise of timely, transparent, and exceptional customer service from the moment an order leaves our workshop to the moment it reaches the customer’s door.

Key ResponsibilitiesDelivery Lifecycle Ownership

Monitor and manage all outbound shipments from dispatch through final delivery
Oversee real-time exception handling including delays, missed scans, NDRs (Non-Delivery Reports), and RTOs (Return-to-Origin)
Maintain delivery performance dashboards that provide clear visibility across all milestones

On-Time Dispatch Coordination

Coordinate daily with Operations and Warehouse teams to ensure every order is dispatched within defined SLA timelines

Align manpower and pickup scheduling with courier partners to prevent dispatch bottlenecks

Track and escalate issues that may impact timely dispatch, including packaging readiness, manifesting, and pickup delays

Ensure dispatch readiness and compliance with delivery-partner documentation and labeling standards

Logistics Partner Management

Serve as the primary operational point of contact for courier and delivery partners

Lead daily escalations, ticket resolutions, and SLA alignment

Conduct regular site visits to partner hubs to assess delivery operations, rider performance, and compliance

Customer Experience Coordination

Act as the escalation point for delivery-related customer concerns and collaborate closely with Customer Support to resolve issues quickly

Ensure proactive updates to customers when delivery exceptions arise

Create SOPs and training to improve clarity and responsiveness across customer-facing teams

Reverse Logistics & Issue Resolution

Manage returns, exchanges, and reverse-pickup workflows to ensure a seamless customer experience

Analyze return patterns and delivery bottlenecks to proactively reduce service failures

Operational Excellence & Continuous Improvement

Identify process gaps and lead targeted improvement initiatives across the dispatch-to-delivery pipeline

Partner with Technology and Operations teams to enhance software tools, integrations, and tracking automation

Maintain documentation of logistics processes, escalation paths, and performance standards

Cost & Efficiency Optimization

Track delivery costs and partner performance to support commercial decision-making

Recommend routing strategies and partner allocation improvements to balance cost efficiencies and service levels

Reporting & Analytics

Own delivery KPIs including First-Attempt Delivery Success, Transit Time Adherence, NDR %, RTO %, and Delivery Satisfaction Scores

Present weekly performance insights and corrective action plans to CX and Operations leadership

Create a job alert for this search

Ecommerce Executive • Gurgaon, Gurgaon (district)

Related jobs

Head of Ecommerce

UNISON INTERNATIONAL CONSULTING (The Recruitment Company) • Gurugram, Haryana, India

Hiring : E-Commerce Lead (AGM / DGM Level).We are looking for a dynamic E-Commerce Lead to manage and scale the online business across own website & app, marketplaces, and quick commerce platforms.The...Show more

Last updated: 12 hours ago • Promoted • New!

Ecommerce Marketing Manager

Chase Protein • Gurgaon, Haryana, India

Job Opening : E-Commerce Marketing Manager Location : On-Site Employment Type : Full-Time We are hiring a highly skilled and performance-driven E-Commerce Marketing Manager who can manage and opt...Show more

Last updated: 3 hours ago • Promoted • New!

Ecommerce Specialist

Etail Consultants Private Limited • Gurgaon, Haryana, India

Established in 2016, Etail Consultants is a premier multi-channel e-commerce solutions provider managing over 300,000 products across various categories. We specialize in both e-commerce and quick c...Show more

Last updated: 3 days ago • Promoted

Manager – Quick Commerce & E-commerce

Rama vision limited • Gurgaon, Haryana, India

Job Description : Manager – Quick Commerce Location : Delhi Department : E-Commerce / Quick Commerce Experience Required : Mandatory prior experience in Quick Commerce (Blinkit, Swiggy Instamart,...Show more

Last updated: 3 hours ago • Promoted • New!

E-commerce & Quick Commerce Specialist

Karrot Cosmetics Private Limited • Gurgaon, Haryana, India

Job Title : E-commerce & Quick Commerce Specialist Employment Type : Full Time only.NO Hybrid model / NO Work from home Location : Gurgaon, Sector-51, Haryana To APPLY : - 09211291513 KINDLY DO NOT...Show more

Last updated: 3 hours ago • Promoted • New!

e-commerce executive / Sr. Executive

Hamari Asha Foundation • Gurugram, Haryana, India

Position : e-commerce executive / Sr.Executive for Home Décor / Gifting Items.Industry : Home Décor / Textile / Fashion / Retail. Location : Sidhrawali, Delhi - Jaipur Highway, Gurugram, Delhi NCR.Dev...Show more

Last updated: 4 days ago • Promoted

FMCG Export Lead Generation E Commerce executive

kesarishalaya industries india pvt ltd • gurugram, uttar pradesh, in

The Export FMCG Lead Generation & E-Commerce Executive is responsible for identifying, qualifying, and generating international leads for FMCG export business through online platforms, B2B portals,...Show more

Last updated: 6 hours ago • Promoted • New!

Head of Ecommerce / D2C (Founder / Growth Leader Preferred)

UNISON INTERNATIONAL CONSULTING (The Recruitment Company) • Gurugram, Haryana, India

Role : Head of Ecommerce / D2C (Founder / Growth Leader Preferred).Show more

Last updated: 3 days ago • Promoted

E-Commerce Shipping Executive

Craft & Glory • Gurugram, Haryana, India

Craft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear.As we continue to scale, we are committed to ensuring a delivery experience that ...Show more

Last updated: 3 days ago • Promoted

Ecommerce Manager

dentsu Media • Gurugram, Haryana, India

Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle Sokrati, each supported by its specialist divisions and scaled services.With best-i...Show more

Last updated: 6 days ago • Promoted

Ecommerce Specialist

Wellversed • Gurugram, Haryana, India

Wellversed is seeking a junior to mid-senior level D2C (Website) Operations & Analytics Executive with.Shopify listings, streamline backend operations, analyze performance data, and enhance overall...Show more

Last updated: 6 days ago • Promoted

Commerce Analyst

Zenith • Gurugram, Haryana, India

We are looking for a detail-oriented.E-commerce & Quick Commerce Analyst.The ideal candidate should be analytical, comfortable working with performance data, and have a good understanding of how e-...Show more

Last updated: 3 days ago • Promoted

Ecommerce Manager

dentsu • Gurugram, Haryana, India

Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Iso...Show more

Last updated: 6 days ago • Promoted

Manager / Sr. Manager - Ecommerce

Honasa Consumer Ltd. • Gurugram, Haryana, India

Honasa Consumer Limited (HCL) is the fastest-growing Beauty & Personal Care house of brands, creating the FMCG conglomerate of the future. Built on the values of Honesty, Natural ingredients, and Sa...Show more

Last updated: 6 days ago • Promoted

Ecommerce Manager

ShailyRetails • gurgaon, haryana, in

This is a full-time on-site role for an Ecommerce Manager, based in Surat.The Ecommerce Manager will oversee the day-to-day management of e-commerce operations, including managing online sales chan...Show more

Last updated: 6 hours ago • Promoted • New!

Senior Executive – Shopify & Data Operations

Iconic Fashion India • Gurgaon, Haryana, India

MIS & Data Operations Maintain and update daily, weekly, and monthly reports on sales, inventory, order performance, and other KPIs. Analyze data to provide insights into business performance and id...Show more

Last updated: 1 day ago • Promoted

Ecommerce Catalog Associate

Wellversed • Gurgaon, India

Wellversed is seeking a junior to mid-senior level D2C (Website) Operations & Analytics Executive with 3 months to 3 years of experience to manage Shopify listings, streamline backend operations,...Show more

Last updated: 2 days ago • Promoted

Nat Habit - Quick Commerce Lead

Nat Habit • Gurugram, India

About Us - We are making natural living a HABIT little by little.We do so by serving 100% natural self care to our consumers. The products are scientifically formulate...Show more

Last updated: 30+ days ago • Promoted