Analytics-ManagerSr Analyst

Job Title : Senior Analytics Analyst

Job Summary

The Senior Analytics Analyst will serve as a key contributor to analytics initiatives supporting customer-facing teams including Marketing Sales Customer Success Tech Support Customer Service and Professional Services. This role requires advanced dashboard development skills using Tableau Tableau Pulse CRM Analytics (CRMA) and Power BI with a strong understanding of business operations and data storytelling. This collaborative role requires strong communication skills.

Key Responsibilities

Dashboard Development & Visualization

Design build and maintain interactive dashboards using Tableau Tableau Pulse CRMA and Power BI to support strategic and operational decision-making.

Translate complex datasets into intuitive visualizations tailored to different business audiences.

Leverage embedded security and role-based views in CRMA to deliver personalized insights to Salesforce users.

Cross-Functional Analytics Support

Partner with RevOps and customer-facing teams to define KPIs reporting needs and data sources.

Deliver insights across the customer lifecycle-from lead generation and sales conversion to onboarding support and retention.

Support post-sales analytics for Customer Success and Services including Gainsight and Salesforce Service Cloud reporting.

Data Strategy & Governance

Ensure data accuracy consistency and integrity across dashboards and reports.

Collaborate with data engineering and governance teams to align on source systems definitions and refresh schedules.

Contribute to enterprise-wide BI tool strategy and adoption efforts.

Innovation & Enablement

Explore and implement new features in Tableau Pulse and CRMA to enhance real-time alerting and proactive insights.

Provide training and documentation to business users on dashboard usage and interpretation.

Stay current with analytics trends and tools participating in Tableau User Groups and webinars.

Qualifications

Required

3 years of experience in analytics or BI roles.

Proficiency in Tableau Tableau Pulse CRM Analytics and Power BI .

Strong understanding of Salesforce data structures and customer-facing business processes.

Experience supporting RevOps or similar cross-functional teams.

Strong English Language Proficiency

Preferred

Tableau or CRMA certifications.

Experience with Gainsight Salesforce Sales Cloud and Service Cloud.

Familiarity with SQL Python or R for data manipulation and analysis.

Familiarity with AI tools and processes

Key Skills

Adobe Analytics,Data Analytics,SQL,Attribution Modeling,Power BI,R,Regression Analysis,Data Visualization,Tableau,Data Mining,SAS,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1