Deputy Manager - Affordable Housing

Job Purpose

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

• Achieve collections target by visiting customers / agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP within agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Required Qualifications and Experience

Locations - BASIC SECTION Job Level

GB02

Job Title

Deputy Manager - Affordable Housing, Collection, Collection

Job Location