Product Manager- Affordable LAP

Objective :

To support the design, execution, and continuous improvement of the Small Ticket LAP (Loan Against Property) product (up to ₹40 Lakhs ticket size). The role focuses on managing product construct, customer journey, risk-policy alignment, and cross-functional delivery while ensuring business scalability, customer satisfaction, and portfolio quality.

Responsibilities

• Product Design & Development :
• Support in defining product structure, pricing, eligibility, and disbursal process. Benchmark with market and coordinate LOS / LMS UAT.
• Customer Journey & Process Improvement :
• Map digital and physical customer journeys, identify process gaps, and drive SOP updates in collaboration with Tech, Ops, and UX teams.
• Risk & Policy Coordination :
• Align with Credit and Risk teams on underwriting policies, surrogate income programs, and track policy exceptions.
• Performance Monitoring :
• Track key business KPIs like disbursements, TAT, conversion rates, and early delinquencies; provide actionable insights.
• Channel & Stakeholder Enablement :
• Train and support Sales teams and DSAs on product / process queries.
• Regulatory Compliance :
• Ensure product alignment with RBI / NBFC guidelines and support audits.
• Innovation & Enhancements :
• Drive product / process improvements, pilot new initiatives, and enhance digital journey efficiency.

Qualifications