Client Support Executive

Client Support Executive

Years of Experience : 2-3 Years

Skills Stack : Technical, semi-technical or Desktop / Application support role

Shift Timings : 12 : 30 pm - 09 : 30 pm

Role and Responsibility Details

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or online meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.

Job Overview

The client support executive's responsibilities include collaborating with the relevant departments to better address client needs and providing regular updates to higher management. You should also be able to identify new business opportunities through client referrals.

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Client Servicing Executive Responsibilities

Client Servicing Executive Requirements

Education

Experience

Qualifications

Locations

Contact

Recruitment Team

Email : tdg-recruitment@thedigitalgroup.com