As a Client Servicing Executive, you will act as the bridge between the client and the internal creative, production, and execution teams. Your role is to understand client requirements, ensure timely delivery of solutions, and maintain strong relationships to drive repeat business and client satisfaction.
Key Responsibilities :
Client Interaction & Relationship Management :
- Act as the primary point of contact for assigned clients
- Understand client objectives, brand positioning, and campaign goals
- Build long-term relationships and ensure high levels of client satisfaction
Project Coordination :
Collaborate with internal teams (design, content, production, vendors) to deliver client briefsPrepare timelines, budgets, and status reports for ongoing projectsEnsure smooth execution of events, activations, and marketing campaignsBriefing & Presentation :
Prepare and deliver creative briefs to internal teamsAssist in developing client presentations, proposals, and pitch documentsFollow up on approvals, feedback, and iterationsExecution Support :
Support on-ground event execution when requiredCoordinate logistics and vendor management for seamless deliveryReporting & Documentation :Track project performance and report outcomes to clientsMaintain records of communication, approvals, and billingRequired Skills & Qualifications :
Bachelors degree in marketing, Mass Communication, Business, or related field12 years of client servicing experience in an events / BTL / marketing agencyExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesFamiliarity with event logistics, production timelines, and campaign coordinationProficiency in MS Office; knowledge of presentation tools like PowerPoint or Canva is a plus