Client Servicing Executive

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What You Should Know About This Job

Bright Brain is a leading digital marketing agency specializing in digital advertising and communication

design. Our core services include digital media strategy, managing campaigns for brand awareness, lead generation & sales, communication design and search engine optimization. We are dedicated to helping mid to large-sized companies achieve their marketing goals through innovative and effective digital strategies. We take pride in our commitment to delivering high-quality work that exceeds our clients' expectations. Our team is made up of talented professionals who are passionate about their work and dedicated to achieving excellence. We believe in creating a positive and supportive work environment where everyone has the opportunity to grow and develop their skills.

Location - Churchgate

Work Mode - Hybrid

Working Days - Monday to Friday

Work Timings - 10 Am to 7 pm

Looking For MALE Candidates

Job Description :

Execution of Delivery Plans :

1.5 to 3 years of experience in a digital marketing agency

Strong understanding of performance marketing metrics (Meta, Google Ads, etc.)

Good knowledge of SEO services and other digital marketing solutions

Act as a point of contact for client communication and coordination

Ensure timely follow-ups with internal teams for deliverables

Maintain high levels of client satisfaction and retention

Prepare and share regular performance updates and reports with clients

Ability to handle multiple accounts and work in a fast-paced environment

Excellent communication and relationship management skills

Proactive approach towards solving client queries and providing strategic inputs

Soft Skills required :

Strong communication and interpersonal skills.

Attention to detail and organizational abilities.

Problem-solving and proactive mindset.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Technical Skills :

Proficiency in Google Workspace and Microsoft Office.

Basic understanding of Project Management Software.

Functional Skills :

Effective execution of delivery plans.

Strong coordination and communication capabilities.

Ability to create detailed notes, meeting minutes and maintain accurate records.

Competence in managing task trackers and reports generation

Skill in identifying and escalating issues appropriately and timely

Educational Requirements :

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

A minimum of 1.6 years of experience in a client servicing or customer support role.

Preferred Qualifications :

Previous experience in digital agency or a digital marketing role

Bachelor's degree in Business Administration or Marketing & Communication